Doctor & OM

The office manager is not the owner and doesn’t have the same decision-making power as the owner but is also not one of the team.  The office manager is what the corporate world would consider a mid-management. The role of the dental office manager however is key to helping a dentist grow their practice. Knowing how to work with the owner, as well as direct and motivate the team is necessary to succeeding in this role and ultimately helping the business grow.

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    • New Section
      • Outline for Staff Meeting  (14:04)
      • What is the Doctor Looking for in an Office Manager? (6:29)
      • Office Manager Responsibilities (4:05)
      • Managing Overdue Recare & Outstanding Treatment Calls (5:46)
      • Understanding the Doctor (6:42)
      •  Setting the Tone for the Office (7:15) 
      • High-Level Leadership Communications (54:42) 
      • Outstanding Treatment Plan Meeting (5:15)
      • Tracking Against Goals (7:21)
      • Raising Fees (7:42)
      • Office Security (8:01)
      • Morning Huddle (7:28)
      • Morning Schedule Review (8:45)
      • Handling Patient Complaints (10:47)
      • Cancellation Policy (6:24)
      • Scheduling Policies (7:39)
      • Introduction: Implementing Change
      • Video: Implementing Change (6:49)
      • Introduction: Handling Gossip in the Office
      • Handling Gossip in the Office (7:37)
      • Video: Courageous Leadership (49:42)
      • Introduction: Courageous Leadership
      • Introduction: How to Address Dental Practice Staff Drama Webinar
      • Video: How to Address Dental Practice Staff Drama (52:06) Webinar
      • Philosophy of Different Clinicians
      • Video: Philosophy of Different Clinicians (13:30)
    • Leadership, Communication, & Accountability
      • Difficult Discussions Webinar (57:54)
      • Team:High-Level Leadership Communications (56:44) Webinar
      • Video: Dental Employee Management (49:53) Webinar 
      • How Many Felonies Did You Commit Today? (1:13:31) Webinar