Positive Office Culture

Course Information

Categories:

Course Instructor

Lyndsey Lyndsey Author
    • Positive Office Culture Video Modules
      • Remembering Your Why (15:47)
      • Patient Impression (29:19)
      • Working Together as a Team (16:49) 
      • Motivation and Continual Improvement (20:54) 
      • Communication Cycle (21:45)
      • Keep the Drama Out of the Office (15:41) 
      • How to Have Difficult Conversations (18:11)
      • Setting Smarter Goals (17:33) 
      • Change Management (20:10) 
      • Becoming the Leader Within (12:22)
      • How to Implement Training for Your Dental Team (49:12) 
      • The Importance of Team Training (2:24)
      • Implementing Training (9:05)
      • Creating the Ultimate New Patient Experience (56:29)
      • How to Successfully Implement Change (1:01:20)
      • The Right Amount of Communication (7:46)
      • Getting Patient from Waiting Area (7:28) 
      • Lunches and Phone Coverage (5:01)
      • On Point Space Office Organization (54:34)
      • HIPAA Compliance Made Easy (1:06:08) 
      • The Broken Windows Theory (50:54)
      • What does your practice say without saying a word? 
      • Team Building Incentives (2:52)
      • Bullying is not OK! (28:10)
      • Tips for New Employees (8:38)
    • Positive Office Culture Articles
      • Difference of Training vs. Consulting
    • Positive Office Culture Document Center
      • The Right Amount of Communication
      • HIPAA Compliance & Records Release Authorization Form
      • Guide to a Great Voicemail Message
      • Hand Off Policy
      • Patients Asking for Records to be Forwarded
      • Front Office Opening and Closing List
      • Office Noise Policy
      • Asking for Referrals
      • How Dental Codes Work
      • Team: Scared or Angry patients – Tip Sheet
      • Team Training: Back Office Terminology & Definitions
      • Team: Bullying – Tip Sheet
      • Team: Hand Offs
      • Morning Huddle Form
      • Tracking Against Goals
      • Tracking Against Goals DOC
      • Morning Review of Schedule
      • Examples of Dismissal Verbiage
      • New Patient Welcome Letter