Positive Office Culture

Course Information

Estimated Time: 11 Hours of CE

Categories:

Course Instructor

Laura Nelson formerly Hatch Laura Nelson formerly Hatch Instructor
    • Why Training Matters
      • Remembering Your Why (15:47)
      • Motivation and Continual Improvement (20:54) 
      • Setting Smarter Goals (17:33) 
      • How to Implement Training for Your Dental Team (49:12) 
      • Implementing Training (9:05)
      • On Point Space Office Organization (54:34)
      • HIPAA Compliance Made Easy (1:06:08) 
      • The Broken Windows Theory (50:54)
      • Tips for New Employees (8:38)
    • Team Building
      • The Importance of Team Training (2:24)
      • Working Together as a Team (16:49) 
      • Team Building Incentives (2:52)
      • Change Management (20:10) 
    • Creating Culture for Patient Experience
      • Creating the Ultimate New Patient Experience (56:29)
      • What does your practice say without saying a word? 
      • Patient Impression (29:19)
      • Lunches and Phone Coverage (5:01)
      • The Right Amount of Communication (7:46)
      • Getting Patient from Waiting Area (7:28) 
    • Leadership
      • How to Successfully Implement Change (1:01:20)
      • Communication Cycle (21:45)
      • Becoming the Leader Within (12:22)
    • Difficult Discussions & Drama
      • Bullying is not OK! (28:10)
      • Keep the Drama Out of the Office (15:41) 
      • How to Have Difficult Conversations (18:11)