Receptionist Training Track

Difficulty: Beginner

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Course Instructor

Laura Nelson Laura Nelson Author

Reception Organization & Management

Telephone Skills & Etiquette

Customer Service

New Patient Calls

New Patient Appointment

Introduction to Dental

Categories:

Tags:

Course Instructor

Laura Nelson Laura Nelson Author
    • Reception Organization & Management
      • Bad Etiquette
      • Introduction to HIPPA (6:14)
      • Handling Walk-in Salespeople (7:15)
      • Handling Walk-in Patients (4:03)
      • How to Handle Phones in Front of Patients (5:49)
    • Telephone Skills & Etiquette
      • Phone Training (12:57)
      • How to Take a Good Message (7:21)
      • Excellent Telephone Skills (7:45)
      • Lunches and Phone Coverage (5:01)
      • Dental Emergencies (5:16)
      • Patients Asking for X-Rays (7:54)
    • Customer Service
      • Conversations with Patients (7:04)
      • Waiting (6:04)
      • Handling Late Patients (8:21)
      • How to Handle Disgruntled Patients (7:14)
      • How to Hand Off Clients (6:49)
      • Efficiently Handling the Check Out Process (3:53)
      • Asking for Referrals (7:00)
    • New Patient Calls
      • Answering New Patient Calls (8:16)
      • Getting New Patients Scheduled in 48 Hours (4:44)
      • New Patient Interview (6:11)
      • Answering PPO Questions (6:19)
      • Second Opinion and Shoppers (5:20)
    • New Patient Appointment
      • New Patient Visit (3:34)
      • Make a Good First Impression (5:16)
      • Entering New Patient Information (8:31)
      • New Patient Information: How to be Efficient (7:10)
      • Picking the Right Insurance for a New Patient (6:38)
    • Introduction to Dental
      • The Right Amount of Communication (7:46)
      • Diagnostic / Preventative (6:03)
      • Restorative (7:01)
      • Missing Teeth (5:01)
      • Perio-Gum Disease (4:27)
      • Tips for New Employees (8:38)