In as little as one day, new employees and seasoned team members will improve!
For a business to be truly customer-focused, an employee must understand how important customer service is, how service fits into the culture and how he or she plays a role in it. That doesn’t happen spontaneously; it requires training.
As Featured In
100’s of Customer Training Modules
Customer Service Training For Every PositionÂ
The dentistry your office provides matters and if you want to treat more patients and gain more referrals, then training your team on the right communication methods is key.
Phones
The front office receptionist is the face of your business and often the first and last point of contact with customers.
Teams
Learn how to build and nourish a team environment that creates understanding of their purpose, while maintaining a focus on how to excel.
Growth
We train teams to set daily, monthly, and quarterly goals, understand how to reverse engineer them and how to consistently achieve them.
Communication
If there is one thing dividing your team, it’s communication. We’ll show you the steps to take to improve your office and your service.
Referrals
Word of mouth reviews are the lifeblood of every business. Your team should be trained to identify the right moment to ask for referrals and how to get a yes from your customer. on the right way encourage referrals.
Schedule
If your day to day operations feel like a roller coaster, it’s probably the schedule. Take control and learn to appoint for production.
Create The Ultimate
Customer Service Culture
New patient generation and retention is improved in the same way any successful relationship is: By having positive touch points. Our online training was designed to teach your staff how to offer the best customer service, from the first phone call, through the checkout process.
FAQ
Online Customer Service TrainingÂ
Our simple online training system empowers any front office to reach peak performance fast.
Do I need a subscription for each employee?
This is it – one very fair price to help train your staff. This training was designed to be easy to use, effective, efficient and at a cost, any doctor could afford.
Are there any additional fees?
There are not additional costs or fees. Your monthly (or yearly) payment covers it all. Your employees can watch the videos anytime they want and as much as they want for one fee.
How do I select a course?
All courses will be unlocked with your subscription. Our training is set up so that you can train employees by their position in the office and add additional courses when you are ready.
Are there additional resources?
Yes! In addition to the training courses we also offer webinars and a document resources library to help your team streamline policies, track your growth, and improve the patient experience.