Case Acceptance Begins Before You Schedule the Dental Patient.
Patients start to formulate an opinion about your practice before they ever pick up the phone to schedule with you. What patients see and hear about your office (from other people, from your advertising, from your website) all plays into their initial judgment of your practice based on first impressions. This opinion forms the subliminal foundation of their level of trust in you, which begins the case acceptance process—before you have ever met them.
If you want your dental patients to accept their treatment plan, then earning their trust the key.
There are many ways patients can come to us, and each way can have a different impact on what patients are expecting from you as their dentist when they arrive in your office. Let’s look at a few ways a new patient can find you and how that plays