Dental Office Manager Course Outline


The highest position on the dental front office team is the Office Manager. In this role, you are an extension of the doctor(s) and you will oversee the patient flow and daily operations of the practice. This position represents the views of the dentist and manages the dentist’s expectations on a daily basis. The Office Manager is expected to handle any and all issues that arise, jump in whenever and wherever needed and maintain a productive and effective staff. This job is challenging but is often the most rewarding job of all. Your priority is to ensure that the front office staff is respected and well trained, your patients are treated with the utmost care and your actions and direction align with your practice leader. To solidify these priorities, we recommend that you watch the videos available in other Front Office Rocks courses with your staff, so you can work with them to improve in their areas of training. If you are new to managing an office or it has been some time since you have performed the duties of those you will manage, now would be a great time to revisit the past roles by taking some time to view the Receptionist, Scheduling, Treatment Coordinator and Financial Coordinator videos available on this site.

Module 1 Office Manager Job Duties  
Unit 1 Office Manager Responsibilities
Unit 2 Writing a Good Job Advertisement
Unit 3 Reading Resumes
Unit 4 Phone Interview
Unit 5 Interviewing
Unit 6 Interview Management Style
Unit 7 First Week on the Job
Module 2 Staff Management  
Unit 1 Outline For Staff Meeting
Unit 2 The Importance of Staff Training
Unit 3 Training Employees
Unit 4 Counseling an Employee
Unit 5 Setting the Tone for the Office
Unit 6 Staff Issues
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls
Module 3 Doctor Expectations  
Unit 1 What is your Doctor Looking for in an Office Manager?
Unit 2 Understanding the Doctor
Unit 3 Dealing with Staff issues with Tony Hatch
Unit 4 Tracking Against Goals
Unit 5 Raising Fees
Unit 6 Office Security
Module 4 Patient Control  
Unit 1 Morning Huddle
Unit 2 Patient Control Morning Schedule Review
Unit 3 Handling Patient Complaints
Unit 4 Cancellation Policy
Unit 5 Insurance Renewal
Unit 6 Scheduling Policies
Module 5 Team Building  
Unit 1 Charity Events
Unit 2 Team Building Incentives
Unit 3 Bonuses and Games
Unit 4 Implementing Change
Unit 5 Handling Gossip in the Office