Module 2 Dealing With Insurance  
Welcome to Dealing with Insurance. Dealing with Insurance is the second series in the Financial Coordinator course. In this series, we will go further into how to deal with insurance situations in your office, such as entering insurance information for patients, the coverage book, fee schedules, and Explanations of Benefits (EOBs). Here we go into more detail about your role in the accuracy of patient insurance information. The videos in this series develop your understanding and skills as you learn to deal directly and indirectly with insurance companies. Front Office Rocks recommends that you complete Understanding Employer versus Insurance Company, Coverage Book, and Fee Schedule versus Coverage Book first to distinguish the difference between each of these vital pieces of the insurance puzzle. Then, complete Matching the Correct Patient with the Correct EOB/Payment, Sending Narratives and Additional Information, and Tips for Entering Insurance Checks to learn the steps you should take when you receive EOBs, insurance payments, and claims questions.
Unit 1 Understanding Employer versus Insurance Company
Unit 2 Coverage Book
Unit 3 Fee Schedule versus Coverage Book
Unit 4 Matching the Correct Patient with the Correct EOB/Payment
Unit 5 Tips for Entering Insurance Checks
Unit 6 Sending Narratives and Additional Information

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

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