Dental Office Manager Training Course Outline

Watch a Free Course Below 

Free Office Manager Course – First Week On The Job

The highest position on the dental front office team is the Office Manager. In this role, you are an extension of the doctor(s) and you will oversee the patient flow and daily operations of the practice. This position represents the views of the dentist and manages the dentist’s expectations on a daily basis. The Office Manager is expected to handle any and all issues that arise, jump in whenever and wherever needed and maintain a productive and effective staff. This job is challenging but is often the most rewarding job of all. Your priority is to ensure that the front office staff is respected and well trained, your patients are treated with the utmost care and your actions and direction align with your practice leader. To solidify these priorities, we recommend that you watch the videos available in other Front Office Rocks courses with your staff, so you can work with them to improve in their areas of training. If you are new to managing an office or it has been some time since you have performed the duties of those you will manage, now would be a great time to revisit the past roles by taking some time to view the Receptionist, Scheduling, Treatment Coordinator and Financial Coordinator videos available on this site.

Module 1Office Manager Job Duties
Unit 1Office Manager Responsibilities (4:05)
Unit 2Writing a Good Job Advertisement (9:50)
Unit 3Reading Resumes (6:38)
Unit 4Phone Interview (8:47)
Unit 5Interviewing (9:17)
Unit 6Interview Management Style (7:51)
Unit 7First Week on the Job (5:53)
Module 2Staff Management
Unit 1Outline For Staff Meeting (14:04)
Unit 2The Importance of Staff Training (2:24)
Unit 3Training Employees (7:41)
Unit 4Counseling an Employee (7:22)
Unit 5Setting the Tone for the Office (7:15)
Unit 6Staff Issues (8:49)
Unit 7Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)
Module 3Doctor Expectations
Unit 1What is your Doctor Looking for in an Office Manager? (6:29)
Unit 2Understanding the Doctor (6:42)
Unit 3Dealing with Staff issues with Tony Hatch (8:50)
Unit 4Tracking Against Goals (7:21)
Unit 5Raising Fees (7:42)
Unit 6Office Security (8:01)
Module 4Patient Control
Unit 1Morning Huddle (7:28)
Unit 2Patient Control Morning Schedule Review (8:45)
Unit 3Handling Patient Complaints (10:47)
Unit 4Cancellation Policy (6:24)
Unit 5Insurance Renewal (6:24)
Unit 6Scheduling Policies (7:39)
Module 5Team Building
Unit 1Charity Events (4:04)
Unit 2Team Building Incentives (2:52)
Unit 3Bonuses and Games (6:25)
Unit 4Implementing Change (6:49)
Unit 5Handling Gossip in the Office (7:37)
Module 6Courageous Leadership
Unit 1Office Manager: Courageous Leadership (49:42)
Module 7Office Manager Training Evaluation Survey
Unit 1Office Manager Training Evaluation Survey Form

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment


This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

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  2. learn how to set up their students
  3. answer common questions about your subscription and account.

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