Dental Receptionist Training
Dental receptionists handle a variety of dental office administrative duties, such as scheduling appointments, updating dental records and filing bills. While formal education isn’t typically required, training the person who is the face of customer service to your patients will increase patient satisfaction and directly impact your office growth. Compiled from years of experience, learn invaluable receptionist techniques and tips in our Dental Receptionist Training Program.
New to the dental industry? Don’t worry about a thing. The Dental Receptionist training begins with how to get and stay organized in reception and will take you all the way through to HIPAA and an introduction to dental terminology. Our dental receptionist training courses provide your dental front office team the tools they need to communicate effectively with patients from the initial call through check out, all while keeping an eye on the highest level of customer service. View our dental receptionist training course outline.
Wish there was a manual you could hand to your dental receptionist during their training with all the forms they need to execute their role efficiently? We have you covered! You will find a full document library just for dental receptionists with a focus on what they do best – interact with patients. View our front office documents.
While your team navigates the dental receptionist foundation courses, invite the entire front office to join us each month as we dive into the dental receptionist role with customer service training and patient communication techniques that will boost your office production and alleviate stress from reception to the back office. It can all begin with learning how to rock the new patient phone call. Want to see a list of all dental front office training webinars? Click here.
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“As a receptionist of a dental office, you are many times the first person potential patients talk to and usually the last smiling face they see as they leave their dental appointment. It is the receptionist’s job to make each interaction with the patients an amazing one, on top of being in control of all the hectic things that can happen in the reception area of a dental office daily. A receptionist is key to how patients view their experience in the office and being in control of the environment and offering exceptional customer service to every patient is vital to the success of the dental office.”
Top 6 Documents For Dental Front Office
Front Office Rocks started as a tool for Laura’s own office when she had to train her team on scheduling, cancellations, no-shows, and office policies.
Our training will help you run the front office with confidence and great customer service.
From price shoppers to entering new patient information into your system, we’ve got a guide or template to help make your job at the front desk easier.
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ENTERING NEW PATIENT PAPERWORK
provides detailed information and definitions for the vital terms used while entering new patient information
Guide to Voicemail
step by step instructions on how to leave the perfect voicemail message.
Front Office Opening and Closing List
This policy is a list of steps that must be done by the first person in from the front office team
Handling Late Patients
When patients run late, you need the ability to handle the situation. Use this form along with the video.
Receptionist Tracking Sheet
track and monitor the number of weekly and monthly recare and insurance calls that are made.
What are dental front office duties?
The Front Office is the face of the practice and the lifeline to outside your four walls. Working the dental office front desk is requires excellent customer service skills.
You will be dealing with people on a day to day basis, and these people don’t necessarily want to come to the dentist and spend money. The receptionist plays a vital role in aiding the dentist and back office team in selling oral health.
We have an entire section of our training dedicated to help you rock the front desk role.
Front Office Support
Whether you’ve worked in dentistry for the last ten years or you’re brand new to dentistry, we’ve got you covered.
Dental receptionists are the first and last impression a patient has of their dental practice. From price shoppers to handling late patients, we want you to be be prepared to handle all the situations that you’ll face in your position.
In addition to training videos, we have checklists and guides to help you remember all the information you’re responsible for handling. Can’t find what you need, send us a message on live chat and we’ll point you in the right direction or create what you need based on our 20 year experience in running a dental practice.
We recommend watching all the video modules in each unit, but when your team needs answers now, this section will help.
How do you answer the question “Do you take my insurance”?
Yes! We work with all insurances, let me explain...
What do you say to potential new patients who want to know how much for…?
For price shoppers, we recommend...
Articles for Dental Front Office Teams
A member asked me for help and I wanted to share this with everyone. "Right now we have a Huge number of patients that are non responsive to calls/texts I know in some of my forums other office managers are pulling their hair out too but if the pt isn't calling or...
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can make or break a dental office. Without it, we wouldn’t have the opportunity to use all those other pieces of equipment. The phone is the technology that...
The Do's and Don'ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train.
Basic Dental Terminology for Receptionists and the Front Office Team. We are strong advocates that you DO NOT NEED TO HAVE DENTAL EXPERIENCE TO WORK IN A DENTAL OFFICE.
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
Without a doubt, cancellations and no-shows are an epidemic in our industry—probably the biggest issue that most dental offices face on a regular basis. Over the years as I’ve spoken with dental office owners and managers...
You never get a second chance to make a first impression. From the moment a new patient arrives at your office, you and your team are making a first impression. That is a fact. The question is whether that impression is good or not-so-positive.
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene...
What are your dental practice's guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you're owed? This front office manager shares her expertise for getting AR up to speed. As office manager, you’re responsible for...
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