Dental Receptionist Training Course Outline

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Receptionist Course Training Video:  Handling Late Patients

An important part of managing the front desk is confirming dental patient appointments. Although all appointments for the day have been confirmed, inevitably some patients still run late to their dental appointments. As the Receptionist, it is your job to do all that you can to get patients to arrive on time, but when they do run late, you need the ability to handle the situation. This receptionist training video provides suggestions and communication skills to handle the late patient.

We can confirm with patients until you are blue in the face and inevitably some patients still run late to their dental appointments. It is the job of the dental receptionist to do all that you can to get the patients to arrive on time but when they do run late, you need to know how to handle that patient. This receptionist training video will give suggestions and some verbal skills to help handle the late patient.

Our dental receptionist training course covers everything from the first phone call, to how to run the front desk efficiently, and how to ask patients for reviews and referrals.

This course track is worth 5 continuing education credits (CE) for licensed dental professionals. Preview the course outline below.

Module 1Reception Organization and Management.
Unit 1Purpose of The Dental Receptionist (7:42)
Unit 2Exceptional Service and Etiquette (6:21)
Unit 3Introduction to HIPAA In The Dental Practice (6:14)
Unit 4Handling Walk-in Salespeople (7:15)
Unit 5Handling Walk-in Patients (4:04)
Module 2Telephone Skills and Etiquette
Unit 1Phone Training (12:57)
Unit 2How To Take A Good Message (7:28)
Unit 3Excellent Telephone Skills (7:45)
Unit 4How to Handle Lunches & Phone Coverage (5:01)
Unit 5Dental Emergencies (5:16)
Unit 6Patients asking for Records (7:54)
Unit 7How to Handle Phones in Front Of Patients (5:49)
Module 3Customer Service
Unit 1Conversations with Patients (7:04)
Unit 2Waiting (6:04)
Unit 3Handling Late Patients (8:21)
Unit 4How to Handle a Disgruntled Patient (7:14)
Unit 5How to Hand Off Patients (6:49)
Unit 6Efficiently Handling the Check Out Process (3:59)
Unit 7Asking for Referrals (7:00)
Module 4How to Handle New Patient Calls
Unit 1Answering New Patient Calls (8:16)
Unit 2Get New Patients Scheduled in 48 hours (4:44)
Unit 3New Patient Interview (6:18)
Unit 4Answering Dental PPO Insurance Questions (6:27)
Unit 5Second Opinions and Shoppers (5:29)
Module 5New Patient Appointments
Unit 1Making a Good First Impression On Your Patients (5:16)
Unit 2New Patient Visit (3:34)
Unit 3Entering New Patient Information (8:36)
Unit 4New Patient Information How to be Efficient (7:12)
Unit 5Selecting Correct Insurance Information for Patient (6:42)
Module 6Introduction to Dental
Unit 1The Right Amount of Communication (7:46)
Unit 2Diagnostic and Preventative (6:04)
Unit 3Restorative (7:01)
Unit 4Missing Teeth (5:01)
Unit 5Perio-Gum Disease (4:27)
Unit 6Tips For New Dental Employees (8:38)
Module 7Receptionist Training Evaluation Survey
Unit 1Receptionist Training Evaluation Survey Form

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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