Module 3Customer Service 
Welcome to The Importance of Great Customer Service. This is the third of the six courses in your dental front office training series for the role Receptionist. This course focuses on your customer service skills in seven key areas of communication at the front desk. Effective communication is vital to your success in customer service and managing the day-to-day patient operations in your office. The videos in this series focus on the details surrounding a patient visit, such as waiting, late or disgruntled patients, as well as handing off patients and asking for referrals. Front Office Rocks recommends that you complete the Conversations with Patients, Waiting, and Handling Late Patients videos first to familiarize yourself with best-known methods of patient communication and customer service. Next, you can move on to How to Handle a Disgruntled Patient, How to Hand Off Clients, and Effectively Handling the Check Out Process to increase your proficiency in the more specific situations that you may encounter. Finally, complete Asking for Referrals to get acquainted with the skills needed to help the practice grow.
Unit 1Conversations with Patients
Unit 2Waiting
Unit 3Handling Late Patients
Unit 4How to Handle a Disgruntled Patient
Unit 5How to Hand Off Clients
Unit 6Efficiently Handling the Check Out Process
Unit 7Asking for Referrals

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

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To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

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