Module 3 Customer Service  
Welcome to The Importance of Great Customer Service. This is the third of the six courses in your dental front office training series for the role Receptionist. This course focuses on your customer service skills in seven key areas of communication at the front desk. Effective communication is vital to your success in customer service and managing the day-to-day patient operations in your office. The videos in this series focus on the details surrounding a patient visit, such as waiting, late or disgruntled patients, as well as handing off patients and asking for referrals. Front Office Rocks recommends that you complete the Conversations with Patients, Waiting, and Handling Late Patients videos first to familiarize yourself with best-known methods of patient communication and customer service. Next, you can move on to How to Handle a Disgruntled Patient, How to Hand Off Clients, and Effectively Handling the Check Out Process to increase your proficiency in the more specific situations that you may encounter. Finally, complete Asking for Referrals to get acquainted with the skills needed to help the practice grow.
Unit 1 Conversations with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Asking for Referrals

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Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

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2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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