Module 4 How to Handle New Patient Calls  
Welcome to How to Handle New Patient Calls. During this course, you will develop your telephone skills to include techniques for answering various types of new patient calls. New patient calls have an entire series dedicated to them because of the impact they have on the growth of your office. This portion of your dental front office receptionist training will navigate through five types of new patient calls and how to handle each. Remember, the phone is the lifeline to the dental office and how it is handled is a direct reflection on not only the new patient’s first impression of the office but also the growth of your new patient numbers. This course will prepare you to answer each new patient call with confidence and ease and convert those new patient calls to scheduled patients. Front Office Rocks recommends that you complete Answering New Patient Calls, Getting New Patients Scheduled in 48 Hours and New Patient Interview first. Then, complete Answering PPO Questions and Second Opinion and Shoppers to learn how to address those very specific call types. At the conclusion of this series, you will be prepared to answer any new patient question that comes your way.
Unit 1 Answering New Patient Calls
Unit 2 Get New Patients Scheduled in 48 hours
Unit 3 New Patient Interview
Unit 4 Answering Dental PPO Insurance Questions
Unit 5 Second Opinions and Shoppers