Module 1 Reception Organization and Management.  
During this receptionist training course, you will learn the purpose of your role and how reception organization and management allows you to present yourself and represent the front desk in the most effective way. Dental front desk training is the most useful tool in your training because our on-demand videos will walk you through each phase of your position, including handling walk-in patients, salespeople and privacy laws (HIPAA). A dental office is a busy place and you will experience phones ringing, anyone walking in the door at any time, and a variety of issues that will evolve from day to day. This course will prepare you to handle, with professionalism and ease, whatever comes your way. Front Office Rocks recommends that you complete the Purpose of Reception and Bad Etiquette training videos first, followed by Introduction to HIPAA, Handling Walk-In Patients and Handling Walk-In Salespeople. By the conclusion of this category, you will feel ready to tackle anything that happens at your front desk.
Unit 1 Purpose of The Dental Receptionist
Unit 2 Exceptional Service and Etiquette
Unit 3 Introduction to HIPAA In The Dental Practice
Unit 4 Handling Walk-in Salespeople
Unit 5 Handling Walk-in Patients

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

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Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

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Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

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2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

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