Dental Scheduling Coordinator Training Course Outline

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Scheduling Coordinator Training Video: How to Offer an Appointment

As a Dental Scheduling Coordinator, it is your job to get the dental patient to appoint into the schedule when you want them to. The way you offer the appointment can either make that difficult or very easy. This scheduling training video reviews the verbal skills to use that get the patient the options of appointments at times you would like them to appoint.

Most dental offices have a tight appointment schedule and knowing how to schedule efficiently and effectively is of the utmost importance to the entire dental team. The team relies on a full and accurate schedule every day. Dental office scheduling includes more than understanding how to schedule a patient. A deeper understanding of scheduling includes its various components, such as how to get patients to schedule and actually show up for their appointments, handling cancellations and managing both the doctor and hygiene schedules.

During this scheduling training, we will look at the many facets of scheduling, while addressing how successful scheduling helps your office meet their daily production goals and ultimately grow the practice.

Module 1Understanding Scheduling
Unit 1Dental Office Scheduling (6:04)
Unit 2Know Your Scheduling Policy (6:41)
Unit 3What is Block Scheduling? (11:46)
Unit 4Putting Blocks Into The Schedule (6:29)
Unit 5Effective Scheduling for Doctor and Hygienist (7:50)
Unit 6Monthly Goal & Scheduling (5:37)
Unit 7Using QuickFill Effectively (9:47)
Module 2How to Get Patients to Schedule
Unit 1Importance of Hand-Offs to Scheduler to Get Patient to Schedule (7:00)
Unit 2Getting a Patient to Schedule Their Next Appointment (3:10)
Unit 3Getting Patients to Schedule 6 Months (5:16)
Unit 4Importance of Pre-Booking Appointments (7:06)
Unit 5How to Offer an Appointment (6:52)
Unit 6Doctor Schedule vs Hygiene Schedule (7:12)
Unit 7Handling Scheduling Issues (7:16)
Module 3How to Handle Cancellations
Unit 1How to Handle Cancellations (10:21)
Unit 2Cancellation Phone Calls (5:27)
Unit 3Using Confirmation Calls to try to Fill Schedule (5:09)
Unit 4Steps to Fill a Last Minute Cancellation (8:28)
Unit 5Last Minute Hygiene Cancellations and No Shows (7:22)
Unit 6Dealing With Cancellations (8:38)
Module 4Confirming Appointments
Unit 1Confirmation Calls (5:25)
Unit 2Confirmation Call with Patient Responses (5:01)
Unit 3Next Day Review (4:13)
Unit 4Next Day Reviewer (7:16)
Unit 5Shake the Flakes (7:13)
Unit 6Confirmation Suggestions and Resources (9:17)
Module 5Productive Scheduling for The Doctor
Unit 1Basics of How to Build a Productive Schedule (7:09)
Unit 2Block Scheduling for a Productive Doctor (7:53)
Unit 3Time Study for Doctor Schedule (8:52)
Unit 4Filling Openings in the Schedule (7:13)
Unit 5Scheduling Outstanding Treatment (8:38)
Unit 6Red Flags in the Doctor's Schedule (6:20)
Module 6Building an Efficient Hygiene Schedule
Unit 1Hygiene Scheduling (8:11)
Unit 2Overdue Recare Calls (4:13)
Unit 3Duties of Hygiene Coordinator (7:09)
Unit 4Confirming Appointments (9:17)
Unit 5Periodontal Overview (8:31)
Unit 6Keeping Hygiene Schedule Full (8:13)
Module 7Scheduling Training Evaluation Survey
Unit 1Scheduling Training Evaluation Survey Form

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This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

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