| Welcome to Discussing Money. This is the third series in the Treatment Coordinator course and it looks at the specifics of money and patients. As the Treatment Coordinator, you will be responsible for discussing how a patient will pay for their prescribed treatment. This task can be uncomfortable or overwhelming for you and the patient, if you are unprepared. This video series demonstrates how you can handle discussing money with confidence and ease. We will walk you through multiple payment scenarios and provide you will the guidance you need to successfully navigate asking for payment, patient balances and payment for emergency services. Front Office Rocks recommends that you complete Asking the Patient to Pay and Being Prepared to Collect a Patient Balance first. Then, follow with Emergency Appointments – Discussing Money Prior to Treatment and Getting Patients Closed for Treatment and Finances to complete the foundation of how to handle most money discussions with the patient. |
