Receptionist Course Outline


Dental receptionists handle a variety of office administrative duties, such as scheduling appointments, updating dental records and filing bills. The front office receptionist is the face of the dental practice and is often the first and last point of contact with patients.

Module 1 Reception Organization and Management.  
Unit 1 Purpose of The Dental Receptionist
Unit 2 Exceptional Service and Etiquette
Unit 3 Introduction to HIPAA In The Dental Practice
Unit 4 Handling Walk-in Salespeople
Unit 5 Handling Walk-in Patients
Module 2 Telephone Skills and Etiquette  
Unit 1 Phone Training
Unit 2 How To Take A Good Message
Unit 3 Excellent Telephone Skills
Unit 4 How to Handle Lunches & Phone Coverage
Unit 5 Dental Emergencies
Unit 6 Patients asking for X Rays
Unit 7 How to Handle Phones in Front Of Patients
Module 3 Customer Service  
Unit 1 Conversations with Patients
Unit 2 Waiting
Unit 3 Handling Late Patients
Unit 4 How to Handle a Disgruntled Patient
Unit 5 How to Hand Off Clients
Unit 6 Efficiently Handling the Check Out Process
Unit 7 Asking for Referrals
Module 4 How to Handle New Patient Calls  
Unit 1 Answering New Patient Calls
Unit 2 Get New Patients Scheduled in 48 hours
Unit 3 New Patient Interview
Unit 4 Answering Dental PPO Insurance Questions
Unit 5 Second Opinions and Shoppers
Module 5 New Patient Appointments  
Unit 1 Making a Good First Impression On Your Patients
Unit 2 New Patient Visit
Unit 3 Entering New Patient Information
Unit 4 New Patient Information How to be Efficient
Unit 5 Selecting Correct Insurance Information for Patient
Module 6 Introduction to Dental  
Unit 1 The Right Amount of Communication
Unit 2 Diagnostic and Preventative
Unit 3 Restorative
Unit 4 Missing Teeth
Unit 5 Perio-Gum Disease
Unit 6 Tips For New Dental Employees
Module 7 Receptionist Training Evaluation Survey  
Unit 1 Receptionist Training Evaluation Survey Form