Appointment Confirmation Verification Policy

This Scheduling Coordinator resource document provides step by step instructions to use prior to and during your phone call to the patient.


Appointment Confirmation Verification Policy

When confirming appointments, there are a few things that you should review prior to making the phone call and update in the notes if needed.

New Patients Only

New Patient Forms Complete?

  • You can remind the new patients during the phone call that they can do their paperwork prior to their
    appointment by going to our website and selecting New Patient Forms or they need to come 10-15
    minutes prior to their appointment to fill them out.

X-rays received:

  • If the patient mentioned that they were having x-rays transferred to our office, check to see if they have
    been received and make a note in the appointment block identifying where the x-rays can be found.

All Existing Patients

2 Appointments on the Same Day:

  • When confirming patients, make sure they do not have another appointment on the same day.

View the complete document and print out a copy for your office below!
You’re currently logged out or not yet a member! You must be logged in with an active membership to view our documents and training resources. 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

NOW AVAILABLE! 

We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our annual membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.