Patients Who Have Not Been in for a Long Period of Time

This Scheduling Coordinator resource document provides a policy that addresses what to do for patients that have been away for a few years.


Patients Who Have Not Been in for a Long Period of Time

Offices intend to keep their patients regularly coming to the practice, however for one reason or another; patients disappear for an extended period of time. We always want to look for opportunities to reach out to patients that have not been in for an extended period of time and welcome them back when they return to us. This policy will address what to do for patients that have been away for a few years.

Patients who have been away from our office for three or more years will be treated as new patients. A lot can happen during that amount of time so additional time will be required to collect data and provide a quality exam and prophylaxis. This patient should be scheduled like a new patient with a 90-minute appointment and New Patient protocols followed (refer to New Patient Protocol policy).

View the complete document and print out a copy for your office below!
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