Patients Who Have Not Been in for a Long Period of Time

This Scheduling Coordinator resource document provides a policy that addresses what to do for patients that have been away for a few years.


Patients Who Have Not Been in for a Long Period of Time

Offices intend to keep their patients regularly coming to the practice, however for one reason or another; patients disappear for an extended period of time. We always want to look for opportunities to reach out to patients that have not been in for an extended period of time and welcome them back when they return to us. This policy will address what to do for patients that have been away for a few years.

Patients who have been away from our office for three or more years will be treated as new patients. A lot can happen during that amount of time so additional time will be required to collect data and provide a quality exam and prophylaxis. This patient should be scheduled like a new patient with a 90-minute appointment and New Patient protocols followed (refer to New Patient Protocol policy).

View the complete document and print out a copy for your office below!
You’re currently logged out or not yet a member! You must be logged in with an active membership to view our documents and training resources. 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

NOW AVAILABLE! 

We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our annual membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.