Remember – each office is different! Our documents are intended as suggestions and guidelines only and can be used as a starting point for conversation and your own system development.

  1. Receptionist first greets patient, welcomes them, checks them in and handles any immediate questions. The receptionist is responsible for the patient at this time.

  2. HAND OFF: Dental assistant comes to get patient from reception area, greets them and welcomes them. Receptionist transfers any necessary information (such as expressed fear, any clinical questions they may have, any exciting news given) and makes sure the
    patient gets taken back by a dental assistant at a reasonable time. “You know Mrs. Jones was just telling me she is really nervous this is her first time getting a filling, but I told her you guys would take great care of her.”

View the complete document and print out a copy for your office below!