THE DIRTY DOZEN: Twelve Challenges Every Dental Office Faces

Getting Patients to Show Up

It is that dreaded phone call five minutes before the patient is due to arrive to the office. Everyone who works in a dental office knows what I am referring to…. the “I can’t make my appointment today.” The number one fix to eliminating this schedule impacting phone call is have the patient pay for their appointment prior to scheduling treatment. Whether you ask for a third, half or all of their out of pocket amount, asking them to pay before you give them the appointment will ensure that they are on board and will show up to the appointment. Someone who pays will find a way to overcome their fear and show up.

Training Opportunities: How to Handle Cancellations, Consultations, Treatment Planning, and Discussing Money

This Office Manager resource provides answers to 12 of the most common problems dental practices face.

View the complete document and print out a copy for your office below!

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