Learn from Dentistry’s #1 Front Office Authority
Join us Live
East Coast Tour
March 29th, 2019
From now until February 15th, save $100 with Early Bird Pricing.
LIVE Training with Laura Hatch For Your Entire Team
If you want…
- More new patients,
- Fewer cancellations and no-shows,
- A more productive team
- PLUS 6 CE Credits!
It starts with training your team on the front lines. Your front office team is the first and last impression of your practice. How they answer the phones, greet patients, and process the checkout is crucial to the success of your dental practice growth.
Our front office training seminar is the perfect platform for teams to improve their customer service. We’re not here to sell you, we’re here to help you grow with 8 hours of in-depth training.
Save Your Seat Now
Join Us! March 29th from 9am-5pm
San Diego Marriott Mission Valley
8757 Rio San Diego Drive San Diego, CA 92108
Reserve your seats and we’ll send you a Free Printable Customer Service Guide.
What Your Team Will Learn
There’s no upsell here! We will give your team tried and true methods to start improving your practice the very next day.
Convert Shoppers into Patients!
After working with thousands of dental offices, I know the secret to more new patients. Answer your phones. Sounds easy, right? I’ve talked with so many offices that think they’re answering the phones, but they’re not really, not all the time. When they do answer, the calls are not handled correctly. Our seminar training will start from the very first interaction you will have with a patient, the phone. The telephone is your lifeline to the outside world and if you are not respecting that by answering your phone all the time, you are losing opportunities to grow each week.
Master a Full Productive Schedule!
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor has no money to pay bills, and everyone goes home exhausted and frustrated. We’ll teach your team the basics of booking appointments efficiently, how to handle dental emergencies, and how to master the production vs goals dilemma to avoid the good month bad month roller coaster.
Retain Happy Patients!
Don’t you wish your patients would tell everyone how much they love their dentist? The truth is patients do not judge you on your dentistry, but on their entire experience in your office. From answering the phones, to waiting, how the treatment plan was proposed, and how they felt leaving your practice. We’ll teach your team how to provide the best customer service through every step of the appointment and look for cues from the patient to further explain the diagnosis, the financial planning, and when to ask for reviews and referrals.