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Team Mastermind Call: General Phone Etiquette

October 17 9am PDT @ 9:00 am - 10:00 am PDT

WhmyEtiquette? What's phone etiquette?? Have an existing team member, or new addition to your front office dental team that may lack some (or all!) of the necessary skills to politely and effectively communicate over the phone with your patients? Maybe your entire team is due for a refresher course on what the true meaning of courteous and correct phone etiquette in a dental practice really is! In this one-hour mastermind call, we’re going to tell you all about proper phone…

Team Mastermind Call: New patient calls #1

October 24 10am PDT @ 10:00 am - 11:00 am PDT

A new patient calls into the office. What do you do?? What do you say to that new patient you know nearly nothing about? We've got lots of ideas to share with you! In this one-hour mastermind call, your team will learn how to effectively handle these new patient calls and welcome new patients to your dental practice, like a Rock Star! Here's your link to join the call... You’re currently logged out or you haven't joined the Advanced Phone…

Team Mastermind Call: New patient calls #2

October 29 8am PDT @ 8:00 am - 9:00 am PDT

Ready to learn more ways to effectively communicate over the phone with your new dental patients? We have so much great information to share with you, we couldn't stop at just one call! In this one-hour mastermind call, we will continue on the conversation about effective telephone communication strategies for use in your dental practice to help your team optimize the new patient communications. Here's your link to join the call... You’re currently logged out or you haven't joined the…

Team Mastermind Call: Confirmation calls

November 6 9am PDT @ 9:00 am - 10:00 am PST

Who handles the confirmation calls at your practice? How does your team ensure these extremely important follow-up calls actually get made every day? Confirmation calls are so very important in a dental office. No one wants to come the dentist and it is our responsibility to make sure that patient makes it into the office to get the dental treatment they need! In this one-hour mastermind call, we talk about the importance of confirmation calls in a dental office and…

Team Mastermind Call: Cancellations

November 14 10am PDT @ 10:00 am - 11:00 am PST

Cancellations calls are an epidemic in the dental industry. That last-minute call that a patient is running late or the call that the patient has some mysterious illness and is unable to make it their appointment. We've all had those calls! Let us give your team the tools and information they need to better handle these dreaded phone calls in a dental office! In this one-hour mastermind call, we talk about how to best handle cancellation calls and keep those not…

Team Mastermind Call: Unscheduled/Overdue Recare

November 19 8am PDT @ 8:00 am - 9:00 am PST

Is the list of unscheduled and overdue recare calls at your dental practice out of control? Ready to get these patients back into the schedule and your office for their needed care? We've got ways! These calls are critical for not only your protecting your patient's overall health, but also for the overall health of your business! In this one-hour mastermind call, we talk all about these types of call in a dental practice and share with your team, new…

Team Mastermind Call: Unscheduled treatment

November 26 10am PDT @ 10:00 am - 11:00 am PST

Don't let your unscheduled dental patients suffer! Patients should not be leaving your dental office without scheduling their next appointment and needed treatments. Of course...it happens, but we want to help your team stop it from happening at your practice any longer!  Who is supposed to make these calls? When really is the best of time of day to place these important calls to your patients? In this one-hour mastermind call, we discuss, in-depth, questions such as these and provide…

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