Why Front Office Rocks?
Welcome to Front Office Rocks! We are so excited to see you have decided to invest in your staff and your practice with our training program. We hope you are able to get started right away and jump right into the excellent training provided via our website.
We have attached a quick reference guide (click link below) to the most frequently asked questions that should help with setting up your account but please let us know if you have any questions. We are happy to help – that’s what we are here for!
Please click here for a complete list of all available videos..
There are new policies and documents being added to the site all the time. Click here to see a list of what is currently available on this site.
There is no download or install needed to view our videos. The site is completely web-based and the on-demand videos can be accessed from any computer or device that has internet capability.
Please click here for more information on pricing and details. You can sign up directly from there.
Our virtual front office training is set up so that you can train employees by their position in the office. Training can be assigned to employees by progression so they can learn about each aspect of the front office in order. Or, by giving them access to specific areas they may need to learn, improve or refresh. We recommend that the role of Office Manager be assigned only to management level employees on the team.
Of course! You are always welcome to renew your training subscription at any time in the future. Simply log back into your account and select the “Renew Option.” Once you have updated your payment information for the subscription, you will have access to the entire site.
You can start your office’s dental front office training by choosing either our yearly or monthly subscription. Our monthly subscription is $149 per month with no contract, our you can save $300 over the monthly price by choosing the yearly subscription of $1,500. Either subscription provides the Doctor and/or Office Manager with unlimited access to our training to train as many employees as needed for the same fee.
We are always looking for testimonials from our happy clients! The best way to submit one is to upload it to a video service like YouTube or Vimeo and then send us the link (and password if there is one) along with your contact info. If we decide to use your testimonial (and thanks, by the way) we’ll be in touch to have you sign a film release granting permission to use it on Front Office Rocks!
We also appreciate any good reviews you want to share and encourage you do to so. As there are many study clubs, dental blogs, dental societies out there, it is too long of a list to mention them all. We would love it if you can share your great review within the community that you communicate and associate with. We also do have a Facebook page and would love it if you share your great comments there, if you would like. Thank you for helping us share this training with other offices.
In short, no, Laura does not offer in-office training or consulting. Laura developed Front Office Rocks to be the ultimate web-based resource for all your training needs. But the good news is Laura can be booked to speak at events. In fact, Laura speaks locally and internationally for many dental meetings, study clubs, corporate events and the like. She also hosts her own seminars for Front Office Rocks! For more information on how to book Laura for your next speaking event, visit our Laura Live option at the top of the page or to see if she is going to be speaking in a location near you, and visit our Live Events page. You’re always welcome to reach out to us with any questions via our Contact Us or Ask Laura options as well.
Yes, all courses include quizzes. They are designed to test your knowledge of the topic covered in the lesson and your retention of it. You can repeat the quizzes as many times as you like. A score of 80% is required to pass.
There are not additional costs or fees. Your monthly (or yearly) payment covers it all. Your employees can watch the videos anytime they want and as much as they want for one fee. There is also no upsell with this service. This is it – one very fair price to help train your staff. This training was designed to be easy to use, effective, efficient and at a cost any doctor could afford.
Yes we do! If you are not satisfied with your training just tell us in the first 10 days and we’ll refund your purchase price. We want you to be 100% happy with our courses!
Tell us about the training you’re looking for! If we receive enough demand for it we’ll address it in a new video. Request new training courses HERE.
Usernames and log in information may not be shared and a user may only be logged into one computer at a time. If a user logs into a second location, they will be logged out of the first computer.
As long as you continue to pay the monthly or yearly fee, the training will be available to you and your employees 24 hours a day. While your course subscription is active you can repeat the lessons and the quizzes as many times as you like!
It depends on the experience level of the employee. For employees new to a position (or the office itself), we recommend watching all relevant videos and taking the appropriate quizzes ahead of time. For example, before a new employee is allowed to answer the phones, he or she should watch the videos in Telephone Skills and pass the associated quizzes. For established employees, we recommend videos and quizzes as needed to enhance skills in areas that could use some improvement or as a refresher course and continuing education.
New content and topics will largely be drawn from questions asked by members, ongoing research, from audiences at seminars at which Laura speaks to throughout the year and areas that Laura sees arise in her own dental office, which makes this training real-time, always growing, and very dynamic to support you and your office.
At a minimum once a month, and more often if necessary.
Our courses cover the gamut of front office work, from telephone skills and customer service to scheduling and communication with patients and co-workers and more! To see a list of courses offered, feel free to look under each category and to watch a sample training, select one from the top of the home page for free.
Our training courses are available to you and your team on-demand, when you want to watch them and as often as you want to watch them. Our front office training will help your team become ultimate providers of customer service, as well as become more effective and proficient in all aspects of front desk responsibilities. All the training can be done on your time, when it makes sense for you and conveniently in the comfort of your office.
No, email addresses can only be listed once in the system, so each user needs their own unique email address. If an employee email address changes, it may be updated as long as no other user in the system has that same email address.
An active student is one that is active in the system and will always be listed on the top of the student list when logged in as a manager.
An inactive student is a student that has access to the site but is not using it for a while or the manager does not want to delete, so by marking the student inactive, the student moves to the bottom of the list of students.
A deleted student is a student that will no longer uses the training. Once marked deleted, that student will no longer have any access to the website and cannot be made active again. If that student needs access to the website again in the future, the email address initially used for that student must be different, as one email address cannot be used more than one time.
No, only one log-in can manage the Front Office Rocks training. The system requires one person be assigned to manage the office’s account, whether it be the doctor or an employee on behalf of the doctor.
The manager account is the account that signed the office up and will manage the training of the employees (students). It does not have to be any one person in particular within the office; however, the manager account will have access to all of the account information, student set up, and assigning courses.
This quiz requires an 80% to pass. If you do not pass with an 80%, you can either re-take the quiz or try to correctly answer the questions you missed or you can re-watch the video to ensure you fully understand the content presented
The dashboard is where you manage your account with Front Office Rocks, whether you are a student or a manager. Here, you can update names, emails addresses and other account details.
As a manager, go to your dashboard. Under the ‘Student Management’ tab is the option to ‘Add New Student’. Enter all of the details for this student and click ‘Add New Student’. The new student will be created. You may do this as many time as you would like.
Log into your account. When on your dashboard, under the ‘Student Management’ tab, enter your employee’s information under ‘Add New Student’. You may choose to enable specific courses for the employee, or leave them all blank if you would like them to have access to every course.
Once you have filled in all of the fields, click ‘Create Student’. The student’s profile will now be available for them to access. They can log in using the email address and password that you provided.
From the homepage of our site, click “Members,” then “Log In” to log into the site. Once you successfully log in, you will be directed to your dashboard.
As a manager: Log into your dashboard and click the ‘Account Settings’ tab. Enter your new password into both boxes at the bottom of the page and then click ‘Update’.
As a student: Managers may change student passwords by logging into their dashboard, finding the desired student under the ‘Student Management’ tab, and clicking their name. This will open up all of their account details. Enter the new password into both boxes and click ‘Update’. If you are a student you will need to contact your manager to have your password changed.
Email addresses are used to log into your profile. As a manager you may change your email address by logging into your dashboard, clicking on the ‘Account Settings’ tab, and updating your password on the ‘Personal Details’ form.
If you are a student, you will need to contact your manager to change your email address. Managers may update student email addresses by logging in to their dashboard, clicking on the ‘Student Management’ tab, and clicking the name of the appropriate student. This will open up the student’s details. The manager may then enter the new email address and click ‘update’ to save it.
If none of the recommended solutions resolve the issue you’re having, please fill out the CONTACT FORM with a detailed explanation and we’ll do our best to help you! We are always here to help.
You don’t need it but we recommend it. While it is possible to take the training via a dial-up connection, a high-speed connection such as DSL or cable will work much better.
Any recent computer will work just fine. We do recommend a high-speed internet connection but it is not necessary. If you can display our home page video, your computer fulfills all technical requirements. Give it a try before you buy: CLICK HERE for our homepage video.
Send an email to us using our CONTACT FORM.
Please include the specific details of the issue you are encountering, including your browser type and settings, the error you are experiencing, and the clicks you made and/or steps you took that led to the error. This will help us more quickly troubleshoot your problem.
This is typically caused by a slow or intermittent internet connection. The best solution is to press pause, let the computer buffer the video for a minute or two, and then press pause again. It should play without further interruption.