An important part of managing the front desk is confirming patient appointments. Although all appointments for the day have been confirmed, inevitably some patients still run late to their dental appointments. As the Receptionist, it is your job to do all that you can to get patients to arrive on time, but when they do run late, you need the ability to handle the situation. This video provides suggestions and communication skills to handle the late patient.

We can confirm with patients until you are blue in the face and inevitably some patients still run late to their dental appointments. It is the job of the front desk employee to do all that you can to get the patients to arrive on time but when they do run late, you need to know how to handle that patient. This video will give suggestions and some verbal skills to help handle the late patient.