This is a great question and we answer it often. Laura’s philosophy on scripts is that they just don’t work. Scripts feel, well, scripted, cold and lack any real feeling behind them. Instead, we believe and Laura teaches that exceptional customer service...
Each training video will vary in time, ranging between 6 to 9 minutes of ‘to the point’ course content. We also offer webinar courses that are generally an hour in length. Use the Updated Video Checklist  to see how long specific courses are and to assign training to...
You do not have to be a dental practice to become a member of Front Office Rocks. Although our content is focused on dentistry, as this is Laura’s specialty, our foundation is built on the importance of, and training support for providing exceptional customer service...
You do not need to be presently employed in the dental industry to begin training with Front Office Rocks. When completing the membership sign-up form, any fields relating to office information can simply be left empty.
