Does Front Office Rocks train on insurance coding?

We do go into insurance billing on Front Office Rocks but not specifics on codes or insurance company regulations.  Our focus is more on understanding insurance, submitting claims, fighting on claims and talking to patients about insurance. You might want to look into...

Do you provide telephone scripts?

This is a great question and we answer it often. Laura’s philosophy on scripts is that they just don’t work. Scripts feel, well, scripted, cold and lack any real feeling behind them. Instead, we believe and Laura teaches that exceptional customer service...

How long is each video?

Each training video will vary in time, ranging between 6 to 9 minutes of ‘to the point’ course content. We also offer webinar courses that are generally an hour in length.