How long does it take to finish the training?

The time commitment varies and is unique to each office’s circumstances. Many offices will have employees watch videos individually and then re-watch a series as a group during a team or staff meeting or morning huddle. We typically recommend students watch videos 1 hour each per week. By watching a video or video series together, your staff can discuss how they can best customize and implement the information learned into their practice. We highly recommend role-playing as it assists in honing in on the essential customer service skills necessary to create the ultimate customer service culture in your practice.