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Table of Contents
Each training video will vary in time, ranging between 6 to 9 minutes of ‘to the point’ course content. We also offer webinar courses that are generally an hour in length.
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Account How To
- How can I change my password?
- How do I log into my dashboard?
- How many training documents and policies are available on the site?
- I forgot my password, how can I reset it?
- I signed up, where should I start?
- If I cancel, can I renew my membership at a later time?
- What is the dashboard used for?
- Where can I find a list of all the online Front Office training videos offered within the site?
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Continuing Education (CE)
- Can I earn CE at the live one day seminars?
- How do I attain my CE certificate?
- How do we find out how many CE credits each course is worth?
- I lost my Certificate for the Live Event. How do I get a new one?
- I’m not currently an active member of Front Office Rocks, can I still get my CE certificate for courses I completed online?
- What code is Front Office Rocks approved under for the AGD?
- What do I do if I am an AGD member?
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Live Events
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Manager Accounts
- Can I use multiple computers to access the training course?
- Can one email address be used for different employees?
- Can there be more than one account manager login?
- Do my employees each have to have their own email address?
- Do you have any suggestions for implementing the training with my team?
- How can I re-send the welcome message to an employee who never activated her account.
- How can I update my credit card information?
- How can I view my team’s progress?
- How do I add students to my Account?
- How do I cancel my account?
- How do I delete a student?
- How do I give access to the videos to my employees (students)?
- How do I pause my account?
- How do I register multiple employees?
- How do I select the right courses and/or topics for my employees?
- How long after cancelling will my account be active?
- How many employees can be added to my account?
- How often do you recommend our staff train with Front Office Rocks?
- Is the doctor or the office manager the one who manages our account?
- My annual membership is coming to an end. Does this automatically renew and get charged to my credit card?
- What is the difference between an active student, inactive student, and deleted student?
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Membership FAQ
- Are there any additional or hidden fees?
- Do I have to be employed in a dental office to join Front Office Rocks?
- Do the courses include a quiz or exam?
- Do you have a money back guarantee?
- Do you have sample videos available?
- Do you offer a trial month or any discount to preview?
- Do you provide telephone scripts?
- Does Front Office Rocks or Laura offer in-office training or consulting?
- Does Front Office Rocks train on insurance coding?
- How do I cancel my enrollment? Will I get a refund?
- How do I register with Front Office Rocks?
- How do I update my username?
- How long do we need to sign a contract for?
- How long is each video?
- How long will I have access to the Front Office Rocks training courses?
- Is there a fee to cancel?
- Is there a limit to how many videos can be watched in a day?
- My account had been previously paused, how do I resume training?
- We are a non-dental office who wants to utilize your verbiage and customer service training. Do we have to be in a dental practice to order?
- What are the benefits of Front Office Rocks?
- What is included in the monthly membership?
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Resources
- AR Accounts Out of Control?
- Can you provide help with insurance negotiation?
- Case Acceptance for Doctors
- Considering a patient warranty protection plan for your dental practice?
- Credit Card Processing Referral
- Do you have any advice for an office going out of network?
- Do you have any advice for insurance outsourcing companies?
- Do you offer insurance code training?
- Do you provide in office training?
- Have questions about HIPAA or HR specific questions?
- How can we better track our practice numbers and KPI's?
- How does a membership plan work?
- Need help communicating with your dental team?
- Need help covering the phones?
- Need help organizing your office space or managing your time?
- Need help training your hygiene team?
- Searching for a dental marketing strategist?
- We have specific Eaglesoft questions, who can help?
- We're ready to create a membership program, where do we start?
- Where can I find more information about HIPAA?
- Where can we learn more about Dentrix?
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Software & Referrals
- Can you tell me more about Dental Intel?
- Do you have any suggestions for dental marketing companies?
- Do you provide training for OpenDental?
- Where can I find more information and training for Dentrix software?
- Where can I find more information and training on Eaglesoft software?
- Which dental software do you provide training for?
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Student Accounts
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Troubleshooting
- Do I need high-speed internet access?
- The recommendations haven't solved my problem, or I don't see my problem addressed.
- The video keeps pausing or stuttering. What do I do?
- What are the technical requirements for using Front Office Rocks?
- What if I am having trouble accessing the site or it's videos?
- Whom do I contact for technical support?
- Why am I unable to access the documents?
- Why am I unable to watch the training videos?