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How many training documents and policies are available on the site?
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There are new policies and documents being added to the site all the time. Click on the documents page of each training course found in the “Training Programs” drop down tab of our menu above to see a list of what is currently available on this site.
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Account How To
- How can I change my password?
- How do I log into my dashboard?
- How many training documents and policies are available on the site?
- I forgot my password, how can I reset it?
- I signed up, where should I start?
- If I cancel, can I renew my membership at a later time?
- What is the dashboard used for?
- Where can I find a list of all the online Front Office training videos offered within the site?
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Continuing Education (CE)
- Can I earn CE at the live one day seminars?
- How do I attain my CE certificate?
- How do we find out how many CE credits each course is worth?
- I lost my Certificate for the Live Event. How do I get a new one?
- I’m not currently an active member of Front Office Rocks, can I still get my CE certificate for courses I completed online?
- What code is Front Office Rocks approved under for the AGD?
- What do I do if I am an AGD member?
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Live Events
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Manager Accounts
- Can I use multiple computers to access the training course?
- Can one email address be used for different employees?
- Can there be more than one account manager login?
- Do my employees each have to have their own email address?
- Do you have any suggestions for implementing the training with my team?
- How can I re-send the welcome message to an employee who never activated her account.
- How can I update my credit card information?
- How can I view my team’s progress?
- How do I add students to my Account?
- How do I cancel my account?
- How do I delete a student?
- How do I give access to the videos to my employees (students)?
- How do I pause my account?
- How do I register multiple employees?
- How do I select the right courses and/or topics for my employees?
- How long after cancelling will my account be active?
- How many employees can be added to my account?
- How often do you recommend our staff train with Front Office Rocks?
- Is the doctor or the office manager the one who manages our account?
- My annual membership is coming to an end. Does this automatically renew and get charged to my credit card?
- What is the difference between an active student, inactive student, and deleted student?
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Membership FAQ
- Are there any additional or hidden fees?
- Do I have to be employed in a dental office to join Front Office Rocks?
- Do the courses include a quiz or exam?
- Do you have a money back guarantee?
- Do you have sample videos available?
- Do you offer a trial month or any discount to preview?
- Do you provide telephone scripts?
- Does Front Office Rocks or Laura offer in-office training or consulting?
- Does Front Office Rocks train on insurance coding?
- How do I cancel my enrollment? Will I get a refund?
- How do I register with Front Office Rocks?
- How do I update my username?
- How long do we need to sign a contract for?
- How long is each video?
- How long will I have access to the Front Office Rocks training courses?
- Is there a fee to cancel?
- Is there a limit to how many videos can be watched in a day?
- My account had been previously paused, how do I resume training?
- We are a non-dental office who wants to utilize your verbiage and customer service training. Do we have to be in a dental practice to order?
- What are the benefits of Front Office Rocks?
- What is included in the monthly membership?
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Resources
- AR Accounts Out of Control?
- Can you provide help with insurance negotiation?
- Case Acceptance for Doctors
- Considering a patient warranty protection plan for your dental practice?
- Credit Card Processing Referral
- Do you have any advice for an office going out of network?
- Do you have any advice for insurance outsourcing companies?
- Do you offer insurance code training?
- Do you provide in office training?
- Have questions about HIPAA or HR specific questions?
- How can we better track our practice numbers and KPI's?
- How does a membership plan work?
- Need help communicating with your dental team?
- Need help covering the phones?
- Need help organizing your office space or managing your time?
- Need help training your hygiene team?
- Searching for a dental marketing strategist?
- We have specific Eaglesoft questions, who can help?
- We're ready to create a membership program, where do we start?
- Where can I find more information about HIPAA?
- Where can we learn more about Dentrix?
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Software & Referrals
- Can you tell me more about Dental Intel?
- Do you have any suggestions for dental marketing companies?
- Do you provide training for OpenDental?
- Where can I find more information and training for Dentrix software?
- Where can I find more information and training on Eaglesoft software?
- Which dental software do you provide training for?
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Student Accounts
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Troubleshooting
- Do I need high-speed internet access?
- The recommendations haven't solved my problem, or I don't see my problem addressed.
- The video keeps pausing or stuttering. What do I do?
- What are the technical requirements for using Front Office Rocks?
- What if I am having trouble accessing the site or it's videos?
- Whom do I contact for technical support?
- Why am I unable to access the documents?
- Why am I unable to watch the training videos?