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The video keeps pausing or stuttering. What do I do?

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This is typically caused by a slow or intermittent internet connection.

The best solution is to press pause, let the computer buffer the video for a minute or two, and then press pause again. It should play without further interruption.

There are a few things that you can do to fix this issue. First, you want to make sure that you are logged in. You can verify that you are logged in as a student or manager by referring to the upper right corner of your home screen.

If you can’t log in or don’t see Student or Manager – you can request a new password by contacting us. Once you receive your new password, log back in to confirm if the videos play.

Next, try rebooting your computer. Many times, this cleans up any issues and allows the videos to play.

Another way to test for a computer or a website issue is to try to watch the videos on another computer. If they play on another computer, then it is a computer issue and not the website.

Finally, try using a different browser. Many sites work better with Mozilla Firefox and Google Chrome than Internet Explorer. To log in with a different browser, visit the links below to download your new browser if it is not already installed on your computer.

Google Chrome

Mozilla Firefox