I know my staff needs to make follow up calls for recare and unscheduled treatment, but it seems to be their least favorite thing to do and I do not think the staff is proficient at making the calls. How can I hire someone to successfully run these systems?

ANSWER: Your new hire should love talking on the phone, helping people and understand that it takes many phones calls to make significant progress and get through to the person they are trying to reach.[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”] I would strongly suggest an individual, not in the dental industry, but someone from outside of dental who knows what it takes to get this type of job done. Then, make sure you have the system in place for the new employee and direct them to Front Office Rocks as their primary source of training, not the employee currently doing the job.[/mepr-active]