Question: How can our office minimize cancellations or last minute no-shows?
ANSWER: There are three types of cancellations: new patient, hygiene and doctor production, each with their own issues. To minimize new patient cancellation, slow down, build rapport with the new patient, handle all their questions, and get them scheduled to come in within 48-72 hours.[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]To decrease production patient cancellations, ensure the patient is fully on board to do the treatment by getting a deposit for their appointment. For hygiene patients, retrain them that it is not okay to cancel. This will be more effective with good verbal skills, do not make it too easy for them to cancel and get their agreement that they understand their commitment and will show up to the appointment.[/mepr-active]
To learn more about minimizing cancellations and no shows in your dental practice, watch these training videos!
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