Q: *How to avoid patients walking into the office vs them calling/texting the office to let you know that they have arrived?
A: Make sure when you confirm their appointment you go over the new protocols. It should also be added to any communications – texts, emails – going out to patients. Some offices are locking the door and putting a sign on the door or sidewalk to remind them again of the rules. You may also want to let patients know of the consequences of not following the policies put in place. “If you are not able to follow the new process put in place for your safety, we may have to reschedule your appointment. Timing of appointments is critical right now and abiding by the new rules will help us see you on time and be able to care for you appropriately.”
