Question: How do you answer - do you take my insurance?
We want to appeal to out of network patients too, so how do you answer, “do you take my insurance”?
ANSWER: This question has to be answered with yes or something positive. A patient only knows typically to ask two types of questions when they call into a dental office, something having to do with their pocket book or their insurance book. If the office starts their answer with no, then the patient just wants to hang up.[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]Therefore, the employee should find a way to answer their question with something positive, like we work with a lot of insurances or yes, we take PPOs and then take control of the phone call. Find out more about the person on the other end of the phone and build rapport with them. Then you can handle the insurance question in more detail once you have gotten to know them.[/mepr-active]
To learn how to better handle dental insurance discussions in your dental practice, watch these training videos!
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