Question: How do you gently let a patient know that you cannot adjust what the insurance doesn't pay for (especially since it is insurance fraud)?

ANSWER: The best policy is honesty so telling the patient that you cannot adjust anything as it is insurance fraud is the best answer. There is no reason to make up an elaborate answer to this question.[mepr-show if=”loggedout”]Members only resources[/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”] If the patient feels your confidence and your honesty, the patient might not be happy with the answer, but they probably won’t ask and will respect your office.[/mepr-active]

To learn how to better handle dental insurance discussions in your dental practice, watch these training videos! [wpcourse course=”3″ module=”5″ module_desc=”true” /]