QUESTION: I really don’t have time for training my employees. We’ve tried in the past, but it always falls to the wayside. I’ve asked my team to take initiative and asked them to help each other. Isn’t it just easier to have my team show the new employees the ropes or how they do it? Or have the current employees train their replacements?

ANSWER: You can use training to learn a skill or you can use training as a consistent positive reinforcement tool.

In a dental office, there is huge value in regular and consistent training. We all deserve to take a step back from production to work on ourselves! Now, let’s talk about whether your employees should train each other and their replacements. Are you at your maximum production? Is your schedule packed with high value appointments with less than 5% cancellations and no-shows? It’s in our nature to pick up shortcuts and bad habits along the way, there’s no getting around it. That’s why we encourage experienced employees to take some refresher courses along with new employees.

[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”] Your current employees have experience with their role and your office, but are they performing their duties in the best way possible? You also mentioned that you don’t have time for training, how are your employees going to train each other if they don’t have the time? This opens the door to more shortcuts, or missing vital pieces of the job.

Let’s go back to the concept of “no-time.” In a dental office, the one thing we are always lacking is time – we totally get it! There are ways you can help your team with this and it all comes down to how this training is implemented. It doesn’t happen if you don’t prioritize it and schedule it. You can’t tell your team “to train” and then not make time for it. Want to know how we made time for training in our dental practice?

Watch the youtube video here.

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To learn more about how to train your staff and dental team, watch this training webinar and following course module! [wpcourse course=”5″ module=”2″ module_desc=”true” /]