What is Insurance Mastery?
Course Overview: We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. We start with why we need to know about dental insurance. In this day and age, insurance has become more complicated and more in-depth than ever before. For an office to know what their patient’s insurance is going to pay and how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, and explaining coverage and balances to patients.
Expectations: Each chapter of Insurance Mastery includes a downloadable handout to accompany the course content.
|Module 1||Chapter One: Customer Service and Technology|
|Unit 1||1.1 Customer Service (10:03)|
|Unit 2||1.2 - Terminology Course|
|Unit 3||1.3 - Terminology Course.|
|Unit 4||1.4 - Calling the Insurance Companies|
|Unit 5||1.5 - Getting the Rest of the Breakdown|
|Unit 6||1.6 - Technology is Our Friend|
|Module 2||Chapter 2: EOBs and Payments|
|Unit 1||2.1 - Terminology on the EOB|
|Unit 2||2.2 - Clean Claims|
|Unit 3||2.3 - Before You Begin to Enter EOBs|
|Unit 4||2.4 - Let's Enter a Claim|
|Unit 5||2.5 - Coordination of Benefits|
|Unit 6||2.6 - Bulk Payments|
|Unit 7||2.7 - EFT and ERA|
|Unit 8||2.8 - Participation in the Works|
|Unit 9||2.9 - Denials and How to Avoid Them|
|Unit 10||2.10 - Financial Conversations|
|Module 3||Chapter Three: Downgrades and Follow Ups|
|Unit 1||3.1 - Downgrades|
|Unit 2||3.2 - Follow Up|
|Unit 3||3.3 - Conversations About Balances|
|Unit 4||Clinical Dental Codes|
PLANS & PRICING
Our prices give you access to the entire library of videos and full-length webinars – not just one category. With over 250 on demand videos, there are training opportunities for the entire team: Receptionist, Scheduling, Treatment Coordinator, Financial Coordinator, and Office Manager. You can ensure continuity in training and focus on the patient experience by including your back office too with Customer Service Training for Hygiene, Assistants and Doctors. In addition to the training modules, you will find resources, documents and policies available for download and customization that you can start using today!