Mastery-Courses-Logo-Scheduling-White_SchedulingcMastery Training Dental Teams To Master The Schedule - Front Office Rocks

What is Insurance Mastery?

Course Overview: We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. We start with why we need to know about dental insurance. In this day and age, insurance has become more complicated and more in-depth than ever before. For an office to know what their patient’s insurance is going to pay and how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, and explaining coverage and balances to patients. 

Expectations: Each chapter of Insurance Mastery includes a downloadable handout to accompany the course content.

Module 1 Chapter One: Customer Service and Technology
Unit 1 1.1 Customer Service (10:03)
Unit 2 1.2 - Terminology Course
Unit 3 1.3 - Terminology Course.
Unit 4 1.4 - Calling the Insurance Companies
Unit 5 1.5 - Getting the Rest of the Breakdown
Unit 6 1.6 - Technology is Our Friend
Module 2 Chapter 2: EOBs and Payments
Unit 1 2.1 - Terminology on the EOB
Unit 2 2.2 - Clean Claims
Unit 3 2.3 - Before You Begin to Enter EOBs
Unit 4 2.4 - Let's Enter a Claim
Unit 5 2.5 - Coordination of Benefits
Unit 6 2.6 - Bulk Payments
Unit 7 2.7 - EFT and ERA
Unit 8 2.8 - Participation in the Works
Unit 9 2.9 - Denials and How to Avoid Them
Unit 10 2.10 - Financial Conversations
Module 3 Chapter Three: Downgrades and Follow Ups
Unit 1 3.1 - Downgrades
Unit 2 3.2 - Follow Up
Unit 3 3.3 - Conversations About Balances
Unit 4 Clinical Dental Codes


Our prices give you access to the entire library of videos and full-length webinars – not just one category. With over 250 on demand videos, there are training opportunities for the entire team: Receptionist, Scheduling, Treatment Coordinator, Financial Coordinator, and Office Manager. You can ensure continuity in training and focus on the patient experience by including your back office too with Customer Service Training for Hygiene, Assistants and Doctors. In addition to the training modules, you will find resources, documents and policies available for download and customization that you can start using today!

Monthly Membership

$224 /month

Annual Membership

$2,250 /yr

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly subscription is $249 per month for up to 10 team members and includes all of our foundation courses and corresponding resources. Mastery courses and additional training on our FORU platform is available with our membership option.

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Our monthly membership starts at $369 per month for up to 20 team members and includes every course, module, and resource on our site, plus personalized onboarding and ongoing support.

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Our annual membership is $3500 per year for up to 20 team members and includes every course, module, and resource on our site, that’s a savings of $1,100 over our monthly membership. 

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment


Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
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