The time commitment varies and is unique to each office’s circumstances. Many offices will have employees watch videos individually and then re-watch a series as a group during a team or staff meeting or morning huddle. We typically recommend students watch videos 1 hour each per week. By watching a video or video series together, your staff can discuss how they can best customize and implement the information learned into their practice. We highly recommend role-playing as it assists in honing in on the essential customer service skills necessary to create the ultimate customer service culture in your practice.