It depends on the experience level of the employee. For employees new to a position (or the office itself), we recommend watching all relevant videos and taking the appropriate quizzes ahead of time. For example, before a new employee is allowed to answer the phones, he or she should watch the videos in Telephone Skills and pass the associated quizzes. For established employees, we recommend videos and quizzes, as needed, to enhance skills in areas that could use some improvement or as a refresher course and continuing education. One hour per week is all it takes to train and continuously move your practice forward.