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We suggest to contact the Eaglesoft software support team for further information about your software. We also suggest to reach out to our Eaglesoft software expert, Andre Shirdan, who provides a Facebook community just for Eaglesoft users that we highly recommend, called Andre’s Eaglesoft Field Guide. You can reach out to him at 302-751-CREW and their website is Please be sure to let him know you were referred by Laura and Front Office Rocks!