NEW PATIENT ACCELERATOR PROGRAM
JUST ADDED: Weekly Unscripted Consulting Calls for Doctors and Office Managers
PLUS: Exclusive Early Access – Laura’s brand new book “Learn To Love Hiring” not available anywhere else!
This event is an online coaching workshop for dental teams delivered live, because the phones are the MOST IMPORTANT piece of technology in your office.
2 Months of Virtual Coaching
6 Hour Workshop Livestreamed
1 Game-changing Experience
July 24 – September 30
6 Hour Workshop
Breakout Sessions
Custom Action Plan
Group Coaching
A Training Experience Like No Other!
75% of customers desire a consistent experience regardless of how they engage a company, e.g. social media, in person, by phone, etc.
We kick off our program with a 6 hour live streamed workshop on July 31st, to jump start your practice growth. Then for 8 weeks we cover ONE big action step that you can execute THAT week in your business.
Training for Your ENTIRE Team $999
Yes! We want in!
Custom Pre-Work
We want to impact and improve your practice from day one, so we’ve assigned a bit of prep-work for you to bring to the workshop.
Check In
When you register, our coaches will meet with you live over zoom to make sure you are all set up with technology so you can make the most out of this workshop.
Breakout Sessions
Some of the best take-away tips come from a breakout session. After teaching a concept, we’ll break out the workshop in to small micro groups on zoom so you can discuss and get clarity.
Weekly Accountability
Post event, we’re going to invite you and your entire team into our accountability group with our coaches. Why? Because we want to make sure everything you learned doesn’t sit on a shelf collecting dust.
Group Coaching
When implemented correctly, this training is going to improve your metrics and our coaches want to make sure you succeed and do not get stuck.
Calling All Dental TEAMS
80% of all business communications take place over the phone.
The phone is still the number one tool customers use when they need to get things done fast.
It’s also a critical tool for helping your patients. So, the last thing you want to do is miss a call. It frustrates your patients, leaves their issues unresolved, and tells them you don’t have the solution they need.
Event Schedule
July 24
Coach Tech Check
Customized Pre-work Assigned
July 31
Check In 9:30 a.m. – 10 a.m. EST
Morning Session 10 a.m. – 1:30 p.m. EST
Lunch Break 1 p.m. – 2 p.m. EST
Afternoon Session 2 p.m. – 5 p.m. EST
Aug 5 – Sept 24
Wednesday Weekly Coaching Sessions 1 p.m. – 2 p.m.
A Hybrid (LIVE & VIRTUAL) Dental Team Training Event Like No Other!
Live Event [July 31]
2020 has forced business owners to pivot and adapt. Now more than ever coming together and growing is how we can turn the tide. It’s time to get patients back in the schedule. We’re going to show you how and provide solutions for your team. Join us live! All sessions are recorded and you will have additional access to the replay after the event.
8 Week Coaching Program [Aug- Sept]
This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.
Connections and Community
A team of coaches will lead you through the biggest pivots you can make to start seeing results immediately. Plus you’re going to connect with other dental professionals going through the same challenges you are and together we’ll motivate each other for change.
To discuss payment options and plan that fits your needs – book a call or send us an email
Meet Your Coaches
Missy Pollard
Mastery Coach
Missy has a passion for helping offices find the best ways to communicate with their patients and help create an outstanding experience for each person who walks through the door. Missy’s many years of a background in the dental industry has helped her to develop exceptional communication and relationship building skills that have afforded her to work closely with doctors and their teams to get the most out of their training with our foundation programs and now our Mastery Coaching program.
Laura Hatch
Founder of Front Office Rocks
Laura Hatch is known internationally as the Leader in Dental Front Office Solutions and Training and the founder of Front Office Rocks. Laura is a best-selling author of her book “Step Away from the Drill” and a member of the National Speaker’s Association, the Speaking Consulting Network, the Academy of Dental Management Consultants and a Fellow of the American Association of Dental Office Managers.
Lyndsey Wills
Mastery Coach
As a veteran office manager for over 10 years in a busy multi-dentist practice, Lyndsey knows first hand the keys to success of managing a productive team and dental practice. As a coach, Lyndsey has great skills working with the doctors and teams to assess their needs and helping them develop a plan to succeed. She excels in providing detailed direction and believes in helping practices elevate every area within the practice especially scheduling, systems, & culture and provides unlimited resources to help hold the practice accountable to succeed.
On average only 62% of all phone calls are answered & only 25% of patients reschedule.
What’s Included:
Phone Training
Learn why the phone is THE lifeline to your practice.
Team Culture
This workshop works best when your ENTIRE team is involved and they’re included in the price.
Define your WHY
The WHY behind your action matters and helps teams understand the importance of their daily duties.
Analyze the Business Cycle
We’ll cover the business cycle and learn how you can HELP your patients and your practice.
Convert Marketing Leads
If the phones are ringing, marketing is working but we’ll show you how to maximze those dollars and get #buttsinthechair
6 Hours of CE Credit
Objectives:
• Define your WHY and remember your purpose
• Identify best practices for phone skills and setting the tone for the practice
• Discuss active listening and effectively answering questions
• Review and analyze the business cycle
Have questions?
What Our Members are Saying
Absolutely fantastic!! Today I attended the Charlotte, NC Front Office Rocks training taught by Laura. I walked away with SO much! Hands down we will continue to use Front Office Rocks in our dental practice. It was also really good to have a training session dedicated solely for the front desk. So rare do we have classes and training built around the front desk position that truly understands our role and needs!
– Julie Foster Morton, Bradford Dentistry
This is very informative online training for not only front office team members but also for clinical staff. It is very nice to have this training available to guide new front office employees.
– Ashlee Hanson
We’ve been a Front Office Rocks customer for several years. Laura’s content has remained our go to training material…
– Dr. James Maxwell
Laura and her team are amazing!! A LOT of great information and resources! Currently taking the courses and can’t believe how much knowledge I am gaining! Well worth it!!
Motofamily Dentistry
Front Office Rocks really does ROCK! Laura, Missy, and Lyndsey are great. Such a wonderful resource for all things front desk. I highly recommend Front Office Rocks!
K Sullivan
I can not say enough about how valuable Front Office Rocks is to me! I have a passion for dentistry and for continually striving to push not only myself but my team to be the best we can be. Laura has developed a business system and program like no other in the industry! …The team feels empowered with the knowledge to be the best they can be and know that they are contributing to the success of the office. Want to be a professional office with a highly trained TEAM, FRONT OFFICE ROCKS AND PHONE TRAINING MASTERY IS A MUST! Do you want a team whose culture is defined by default or one that is created by design? You choose! If you want the latter, I HIGHLY RECOMMEND Front Office Rocks… I am a member of Front Office Rocks, for life! Thanks Laura and Missy!
Daniel V. Balderrama, D.D.S.
Ready to Rock The Phones? Register Now
Sponsored By:
Cancellations will be accepted and are entitled to a refund provided they are sent in writing via email to info@frontofficerocks.com 15 days or more before an event. A $25 administrative fee will be deducted from the refund for each cancelled registration. No refunds of any kind will be given for cancellations requested within the two weeks prior to the event but you may request a substitution. To make a substitution, please call Front Office Rocks at 800-914-3595 to change the registrant’s information and pay any difference in fees.