For many offices, finding and hiring good team members is a difficult process.

It can really take a long time to find the right fit. Once the potential great new employee is hired, office managers and doctors think that the hiring process is over, but I’m here to tell you that it’s not.

The first day, the first week, and even the first few months are so vital to the success of new employees—not just their personal success on the job, but success in making the new person a great fit for your office.

Let’s start with the first-day orientation for employees.

There’s a lot more to it than showing them where to place their personal items and then putting them on the phones to “try them out”.

Let’s step out of the world of dentistry for a minute and look at this from the perspective of any business.

Studies have shown that the initial orientation can have quite an impact on the long-term success of new employees with your team.

“New employees who attended a well-structured onboarding orientation program were 69% more likely to remain at a company up to three years. Losing employees due to their experiences of confusion, alienation, or lack of confidence is a sign of poor onboard programming.”(1)

As an office manager myself, I get it. You have the best of intentions when it comes to that first day of orientation for your new employee, but then real life in a dental practice happens. I strongly believe that you must make new employee orientation a priority.

Making sure that new employees get the necessary overview of and orientation to your practice will help them become acclimated quickly, which will start them off on the right foot.

What can you do that will help this process?

I suggest putting the orientation in the hands of each new employee.

It sounds good to say that you plan to address all that new employees will need to know on their first day, but with everything else going on things inevitably get missed or overlooked. The problem is that moving forward, team members assume a new employee was shown something. But chances are it was overlooked that first day, so then problems arise when the employee is not following what is expected of him or her.

To solve this problem, provide new employees with a list of things that each and every employee should learn by the end of the first day. Then task them with making sure they check off every item by the time they leave at the end of the first day.

This will ensure that nothing is missed. What’s more, it will serve as employees’ first assignment, which provides a concrete tool to build their confidence immediately.

It’s also an assessment tool for you so that you can measure their ability to follow through on assigned tasks.

Reference Source:
1. https://www.shrm.org/about/foundation/products/documents/onboarding%20epg-%20final.pdf

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

NOW AVAILABLE! 

We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

Sign Up Now

 

Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment

 

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

786-244-3031

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.