Rock The Phones

12-Week Phone Training Course focused on you, the dental professional.

the problem

The phone is the most important piece of technology in your practice and phone skills training is key to your ROI. We can’t treat patients if we can’t get them to convert, yet this is where most new hires start.

Think of the phone as the one piece of equipment that makes possible every other interaction in the patient process – possible.

  • Greeting them in the reception area
  • meeting with them in the consultation room
  • performing examinations and procedures
  • billing and rescheduling

—none of these things will happen without appropriate handling of that initial telephone call to get a patient scheduled in the first place.

That phone is our connection to the outside world. How the phones are answered impacts marketing, the schedule, production, and revenue. 

Phone Skills Program

Front Office Rocks was developed to fill the gap in phone training for dental practices. Too often the focus is on the marketing and new patients, but production and revenue starts with the phones.

You don’t need scripts, you need a framework that has a proven track record for results.

This program focuses on establishing systems and developing the verbal skills needed to rock the phones and convert those calls to patients in the schedule.


*Individuals and Students are invited to apply for our FOR U Scholarship for a reduced price on a case by case basis. Scroll to the bottom of this page to apply.

Front Office Rocks Members  – courses are included with your membership. Visit your Dashboard for a link to enroll. 

Want to be the first to hear about new programs as they’re released and upcoming exclusive offers? Join our FOR U List below!

Master The Phones

Phone Training is the most important aspect in the dental office. We can’t treat patients, if we can’t get them in the schedule.

75 Lessons

These lessons include short bite-sized video trainings, documents, printable worksheets, and templates to help students rock the phones. 


Self Study

No meetings to attend or deadlines to meet. We provide a recommended structure for completing the course in 12 weeks, but enrollees can complete the material at their own pace.

One Upfront Price

FOR U courses were designed to be a single payment. No subsciptions or additional fees. All you need is an internet capable device. 

Need more than phone skills?

All FOR U courses are included in our Front Office Rocks Membership for $369 per month, with no contracts. You can view the membership details by clicking below or schedule a call with our customer success team.

Your Instructor

Laura Nelson has committed years of study to learning how to manage and empower team members and is the founder of Front Office Rocks, the leader in on-demand training for dental practices.

Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices and offers training for the entire team.

With her interactive and innovative approach, Laura has mentored thousands of dentists and dental team members to achieve unprecedented results in growth, empowered dentists and office managers to excel at performance-based hiring and loves to share her best-known methods for achieving the ultimate level of customer service in your practice. Laura lives in Coronado, CA with her husband, Chris and enjoys traveling & exploring new destinations, biking and other fitness activities including Spartan races.

You should never have to choose between affording what you need to take care of right now and affording what you need to take care of for your future!

We’re introducing a brand new FOR U Scholarship
In light of our current climate, we wanted to make this one-time-only reduced tuition opportunity available to you.


If you can honestly say, the only thing holding you back from joining FOR U  is your ability to feel at peace with making the financial commitment, apply for the Scholarship.