Online Team Training
Affordable virtual training designed by a veteran Office Manager to help your dental practice improve day-to-day operations and customer service.
PLANS & PRICING
Our prices give you access to the entire library of videos and full-length webinars – not just one category. With over 250 on demand videos, there are training opportunities for the entire team: Receptionist, Scheduling, Treatment Coordinator, Financial Coordinator, and Office Manager. You can ensure continuity in training and focus on the patient experience by including your back office too with Customer Service Training for Hygiene, Assistants and Doctors. In addition to the training modules, you will find resources, documents and policies available for download and customization that you can start using today!
Monthly Membership
$224 /month
Annual Membership
$2,250 /yr
Have questions about where to start or how our training will fit your dental office? Schedule a demo with our team below.
What’s Included:
No long term contracts
Up to 20 Student training accounts
24-hour access to platform
Mobile friendly platform (iPhone, iPad, tablet)
Mastery Level course tracks to create experts
Live interactive webinars with expert guests
Searchable platform to find answers fast
Ask Laura & LiveChat for real-time answers
AGD PACE CE 50+ hours and growing
Templates, Policies, Tips Sheets and more
Have a multi-location practice or a network of offices, reach out to us to discuss our corporate pricing options. Whatever your needs may be, we have a solution for you.
Monthly Membership
$224 /month
Annual Membership
$2,250 /yr
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“I can take a very green individual and put them in front of these videos and they can go out and do what they learn. The videos are simple and they give great demonstrations.”
“It’s great for training new staff on how to answer the phones, collect payment and handle the schedule to get patients in at a time that is most convenient for you.”
“Laura is customer service savvy and her Front Office training program truly ROCKS! If you need practical tips and techniques that are simple to implement, as well as effective resources in the dental industry, sign up for her next course!”
Laura and her team are amazing!! A LOT of great information and resources! Currently taking the courses and can't believe how much knowledge I am gaining! Well worth it!!
Marlana Burulia
2020-05-21T18:56:18+0000
If you are looking for a way to get training for your team without leaving the office.....this is it.Laura has done a fantastic job with this platform and the training is top notch. This is perfect way to get your team and doctor on the same page and trained during the course of your daily practice life. Laura keeps the content relevant and fresh. She has documents you can use as well. I’m in the process of developing a new patient welcome letter and found one from her platform that I can use. Highly recommend.
Candace Moore Flener
2020-05-15T14:10:31+0000
If you are currently not using Front Office Rocks, TAKE THE TIME TO SIGN UP!!! This will be one of the best decisions you can make for your office. They have been very helpful, especially with all our changes related to COVID-19. They have provided concise, helpful information and in a fun uplifting manner. I look forward to our twice a week Zoom meetings/webinars.
Heidi Koenitzer Angotti
2020-05-08T16:33:25+0000
Front Desk Rocks Rocks! Laura has thought of every aspect of the office and has amazing staff. Her team is incredibly patient, friendly and very helpful in answering all my questions. I would love to provide this level of service in my office to my patients and team.
Linda Yip
2020-04-01T00:08:14+0000
I am new to Dentistry and the videos she has are wonderful!!!
Emily Case-Wright
2019-09-30T21:19:09+0000
As President of Oregon Dental Executives' Association, I invited Laura to speak at the Oregon Dental Conference and do a webinar for us. We can't get enough of her and look forward to having her back again. Laura has so much information to offer and sincerely wants to help front office professionals be the best that they can be. She has a down to earth approach and doesn't just give tools to make our jobs easier, she gives the entire tool box!
Jan Douglas
2019-09-18T18:23:20+0000
I've been to every single big name consultant seminar, listened to all the podcasts, even had several personal consultants. I've learned from them all many hits and misses along the way. In the end Front Office Rocks has been G.O.A.T. for me. There is a lot of pie in the sky Ra Ra stuff out there in consulting, but nothing address the real life rubber meets the road every day issues like Front Office Rocks does. It's is really the best training for how to train a dental office. If you watch all the videos, you will walk away with very good body of knowledge as to how a dental office should run. There is also another very well secret about Front Office Rocks that many people don't know about. If you want to know just Message me on FB. Front Office Rocks is the best comprehensive practice management training and guide I've encountered thus far! Before you go spending thousands of dollars give Front Office Rocks a try, you owe at least that much to yourself, come on $149, you can do it! Thank you Laura and your awesome team, for making this great resource!
Ken Lim
2019-07-18T21:55:21+0000
Best company ever! I highly recommend.
Elijah Desmond
2019-05-20T15:24:41+0000
Laura Hatch and Front Office Rocks has been a blessing to me and my team. It has definitely been a game changer. If your office life is hectic and the last thing you want to have to worry about is training a new front office and worrying if they are saying or doing the right thing, then this is definitely for you. Front Office Rocks will take all that worry away and will train your new team members for you and you don’t have to worry about if you forgot anything. Everything you need is all in one place. And what’s even better you can track to see how well they are doing on the training so you can ensure they are getting 100% out of it. I guarantee these courses will help you get the front office Rockstars you’ve always wanted and needed.
Lauren Michelle Lambremont
2019-04-19T17:24:10+0000
A great learning program!!
Endo Soto
2019-04-06T23:56:10+0000
Loved the Front Office Rocks seminar in San Diego! Very informative and can't wait to implement new tasks on Monday. Thanks Laura!!
Lindsay Bancroft
2019-03-29T23:18:45+0000
Great educational tool to help with development, organization and implementation of office tasks of dental professionals.
Carol Kidd
2019-03-19T13:34:28+0000
Great resource for training videos for our administrative team!
Denise Riemer
2019-02-05T20:58:49+0000
I cannot say enough great things about Laura and Front Office Rocks! Laura has developed an incredible system for training your Team. The videos are concise and informative while also entertaining and fun. I love the dashboard for ease of use with employee training management. Amazing resource to take your Team's customer service and patient management to the next level!
Guylyn Donald Diamond
2018-11-15T15:42:37+0000
Amazing training! Would highly recommend her online material or her in person training. All is a must!
Cory Pinegar
2018-10-11T05:50:44+0000
Laura is my spirit animal, her event was very informative. When you are fee for service, you have to be exceptional and provide a level of customer service that patients just won't find anywhere else. Even if your office already provides great customer service, there are always areas for improvement. What I took away from Laura's event was a new sense of purpose in my career, it's easy to get burnt out, and as Laura put it " we get beat up at the front". As a business manager myself , I plan on bringing the rest of the team to future events and using Front Office Rocks monthly program to continue training and use for future hires. Thank you for your amazing service!
Ashleigh Marshall
2018-08-07T20:25:37+0000
Laura is a great speaker. I learned a lot from her seminar. The seminar is very interactive which is great because Laura answers our questions. Attending to the seminar was very worth it.
Tracey Santos Torres
2016-10-15T03:49:54+0000
Laura was so informative and knowledgeable and fun to listen to during our recent Front Office Rocks training!! Thank you!
Kristen Krit Russell
2018-07-27T21:55:25+0000
Seen her in Richmond VA today she was awesome. Thank you
Tiffanie Watson
2018-06-01T21:34:56+0000
AMAZING! Our whole team went to hear Laura Hatch speak in Richmond VA and we all left energized to become rock starts!!! Great information for everyone in the office....must go!
Sarah Ann Baicy Scott
2018-06-01T16:01:18+0000
Leah Chandler
2018-05-18T15:38:30+0000
Best training we have ever participated in! Staff loves that they can work on sessions at their own pace. Have used webinars as fodder for many wonderful staff meetings. Highly recommend FOR! Virtual training doesn't get any better than this!!
Lori Schlosser
2018-05-08T00:05:10+0000
Laura has some great articles about practical Dental Office advice that goes a long way. Her article about dental supply ordering is brilliant. I agree 100%.Check out her Dental Post Blog.Thanks Laura!Michael Cantor CEOTriCom Dental Products LLC
Michael Cantor
2018-03-31T09:44:56+0000
Ian Paisley
2018-03-12T21:52:28+0000
We were so lucky to spend our day with the greatest trainer on Front desk rocks , learning to better communicate and grow our practices stronger and better but not just for the practice for who make our practices , practices our patients we grew today as a team and with the greatest and best guidance. Thank you Laura Hatch for a fun filled day learning to be the best version of ourselves.
Cristen Siewers
2018-02-17T02:32:16+0000
The Front Office Rocks team is simply the best! Laura learned in the trenches, and has a real understanding of the impact a smooth-running, engaged, trained front office staff has on the success of a dental practice. Her program pays for itself over and over, month after month. One of the first things I recommend to every new coaching/consulting client, is to get every member of their business team spending at least an hour a week watching Laura's videos.I don't get a thing for saying that...Laura and Front Office Rocks are just that good.
Stephen Parker
2018-02-13T21:56:49+0000
Denise Casarez Sanchez
2018-01-19T22:15:51+0000
Kylie Smeltzer
2018-01-18T22:26:35+0000
This service has been very valuable to us in training our new employees and giving great ideas to our valuable existing employees. I'd highly recommend checking out Front Office Rocks if you own or manage a dental office.
Michael Capio
2017-12-19T19:50:47+0000
Front Office Rocks was so much fun! It is always great to learn new tips and tricks to use with patients and office flow. Laura has so much knowledge and great energy!
Ashley Castaneda
2017-12-08T00:11:54+0000
I (Kelly) attended Laura's seminar in Las Vegas this past Friday. It was very informative, fun and engaging. I'm very pleased to be following such a great group along with AADOM. Thank you so much!
Mark White
2017-12-05T17:48:59+0000
She did an excellent job! She inspired me to be better and learn more! Such a treat for our office 🙂
Jessica Pierschbacher
2017-11-06T19:20:30+0000
Laura is amazing. I was honored to host her at our KC AADOM Chapter meeting last night and she knocked it out of the park! Everyone was engaged, excited and learning. Thank you Laura for sharing your gift with us! #frontofficerocks #kclovesyou
Shelly Otte
2017-11-03T14:40:26+0000
Thanks Laura!! What a fun night learning how to improve as an Office Manager! I love how you explain what our day to day should look like, encourage us so we can encourage our team, and equip us with tools to better serve our office and our patients!
Lauren Blunt
2017-11-03T14:38:02+0000
I was unable to see Laura when I went to the #AADOM2017 conference and was so bummed! Luckily she came to my local chapter in Kansas City and I loved her! Wonderful information that completely relates to me and my office!
Kristina Storz Mustard
2017-11-03T11:20:49+0000
I am very excited to connect with Front Office Rocks! Laura Hatch spoke at our local Front And Center Study club tonight and it was awesome!
Heather Jones
2017-11-03T03:14:20+0000
I just spent the evening hearing some amazing motivational guidelines that I can't wait to put into play when I get to the office next week. Thanks for another great learning tool.
Terri Roush Greene
2017-11-03T01:56:15+0000
Great speaker! I learned a lot and had fun doing it!
Pam Borchers
2017-11-03T01:40:42+0000
I was one of the fortunate people who was able to attend Laura's session of Front Office Rocks at TODS 2017 in Kelowna this past week! I am a new Office Manager of 2 years and I cant wait to share all this information to my team and implementing new tips/tricks!! The session was full of life, exciting, intriguing, exciting etc. Laura really knows how to engage her listeners and make you feel inspired about Dental!! I wish she had more courses to attend! Would definitely recommend her and hope to take part of more courses in the future! Thank you 🙂
Michelle Bryant
2017-10-25T15:13:04+0000
I love Laura and Front Office Rocks! She is a true motivator and I always leave her sessions inspired. Thank you Laura!
Diana Mccormick
2017-10-06T01:21:00+0000
I've used Front Office Rocks twice now. Once when I bought my practice and again when I hired a new receptionist. Laura and her lessons have done for my front office team what I could never do.
Nathan Jergensen
2017-10-05T21:14:15+0000
Have attended many lectures by Front Office Rocks and speaker Laura Hatch is amazing. She is a very informative, knowledgeable and engaging speaker, who knows the ins and outs of being an office manager and the struggles we all face on a daily basis. I have watched her videos and webinars which has help train our staff, doctor and myself on office policies, customer service and patient communication that is lacking in many dental offices and which can be easily implemented.
Rose Guimarães Doche
2017-10-05T05:23:32+0000
Front Office Rocks is amazing! I had never worked in an office or the dental field before and using these training videos really helped me not feel so overwhelmed! They are easy to use and convenient since I could watch them on my own time if needed. I definitely recommend using them as a resource. Recently I attended a Front Office Seminar with Laura and learned so much! She's a knowledgeable and engaging speaker with a lot to offer. I love that she is super open and willing to help if you have questions!
Michelle Ng
2017-09-29T23:17:25+0000
Part of my team attended the Los Angeles session today and I find myself inspired and motivated to implement new ideas and systems into our practice. Laura is funny, down to earth and gifted in her area of expertise. Every topic was applicable to our goal of wanting to grow our practice and provide an exceptional dental experience for our patients. The presentation was engaging and I found myself wishing for more time with her. I really can't recommend it enough.
Emily Dodds
2017-09-23T02:37:40+0000
Front Office Rocks is awesome! Will come again to another seminar!
Merian Ramos
2017-09-22T23:55:57+0000
Laura is the best! I've known her as a Front Office Rocks user, and as a fellow speaker for Practice on Fire. Her presentation was a huge hit with our attendees. They loved her material of course, but more importantly her passion and energy. My team loves using her videos for training, and we are all excited to see what FOR comes up with in the future!
Michael Ling
2017-09-21T16:05:56+0000
It's awesome to have entrepreneurs like Laura identify a desperately needed resource, firm a solution, and start implementing it to the highest degree possible. Congrats to front office rocks
Armen Mirzayan
2017-09-21T15:03:05+0000
Laura and her team know their stuff.... they can help the beginner to the advanced front staff to get your office going!
Jeff Johnston
2017-09-21T14:47:09+0000
Laura presented a fantastic meeting last night with the D.C. Dental Society!! D.C. folks are tough to engage and she had them pulled in tight!! The info was pertinent and right on time- thanks for the great pearls- I can't wait to see her in another one of her thrilling seminars again!
Sheila Heff
2017-09-14T01:19:56+0000
New hire has been using Front Office Rocks and had been getting great results! FOR is doing very well with continual new material and lots of good 1 on 1 communication!
Anthony Gonzalez
2017-08-31T16:11:45+0000
Mark Dankowski
2017-08-30T03:00:12+0000
Mary Mukami
2017-08-27T17:54:19+0000
If you are looking for Awesome Practice Management training for your Front Office team "Laura" from " Front Office Rocks".. After the seminar I attended in Birmingham. I gained more knowledge on how to handle Broken Appointments..
Haley Keith
2017-08-25T13:07:07+0000
Jacque Wiley
2017-08-17T04:57:29+0000
I attended your seminar in Birmingham, AL on Friday, loved it. I hope I will be able to implement some of these things in our office. Thank you for making me feel I am more than "just the girl at the desk"!!
Shelley Blake Patterson
2017-08-14T13:32:57+0000
I attended a Front Desk Rocks seminar yesterday, it was great! So many helpful tips and ideas to implement in our office! Loved the class and am definitely going to sign up with Front Office Rocks!!
Katie Brown Stacey
2017-08-12T21:05:13+0000
Laura Hatch shared some amazing ideas and goals with us today! It was great meeting you and having the opportunity to learn how to make our office even greater than it already is!
Sarah Lowden
2017-08-11T22:58:35+0000
Great speaker, awesome info! Amazing points � that will help our Team HELP OUR PATIENTS.....BEST MEETING EVER....Thank you for bringing us Dr. S. Jill Spurlin �
Christine M. Brewster Reynolds
2017-08-11T21:07:15+0000
We needed help training new hires without experience and these videos were AWESOME. Great pointers, protocols, and verbals. Thank you!
Southbridge FD
2017-08-03T14:32:13+0000
Front Office Rocks has been an absolute breath of fresh air! Laura is relatable, realistic, detailed, and passionate about excellence in the systems of a successful dental office. My husband and I have started 5 scratch start-up dental offices in the past 12 years. This process has introduced us to numerous companies and "consultants" who promise all sorts of solutions, which mostly result in disappointments and a lot of money spent for very little gain. Instead, we decided to work hard to develop our own systems. But, training our employees on those systems and helping them gain an acceptance of them can be overwhelming while we are still trying to run the day to day needs of the office. This is where Front Office Rocks is such a valuable resource! Because Laura's philosophy is so similar to our own, we feel totally confident in using her videos and tests as a way to train virtually ever member of our front office team. Thank you, thank you, thank you!
Lynnette Starkey Wettstein
2017-08-02T18:44:58+0000
I attended this seminar with my assistant office manager we work at Dental Arts of Florida located in Jacksonville Florida . We enjoyed the event and walked away with great information. I think this is the kind of thinking that all dental offices need to hear and follow. Thank you also for the wonderful presentation that left us interested and excited throughout. Gena Beaver OM
Dental Arts
2017-08-02T16:40:54+0000
You guys were amazing!!!! I hired someone who knew absolutely nothing about dentistry, teeth, or insurance and you turned her into a rock-star. She watched your videos diligently, did well on all of the quizzes and re-watched many once she became a little more familiar with the office. I cannot thank you enough and I have already recommended your service to other people.
Alex Cox
2017-07-13T20:52:28+0000
Just finished up seeing Laura speak and am excited to take home new ideas and implement them into our practice. I am looking forward to seeing the changes work for us. Thank you.
Valerie Heath Hollis
2017-06-24T17:04:41+0000
I was at the seminar in Ypsilanti and was so happy with the content and presentation! Laura is so funny and gives great ideas and information that is relevant to the front office staff. I feel energized about going back to work on Monday! Thanks, Laura!
Linda Phetteplace Burton
2017-06-24T10:52:56+0000
I attended Laura's seminar today in Ypsilanti MI, and it was great. Laura is a great speaker.I learned so much information that I can't wait to implement in our office. Highly recommended! Thank you for an awesome day! �
Paulina Fetelea
2017-06-24T02:16:05+0000
Laura was extremely knowledgeable in helping run our practice more effectively. She knows what she's talking about. Plus she keeps you interested during the entire presentation. I strongly suggest checking her out.
Krissy Hall
2017-06-24T01:19:50+0000
It was very helpful and relatable! Information I will definitely implement in my daily practice! Hope to hear more !
Rachel Francis
2017-06-23T21:40:19+0000
Just attended the seminar in Ypsi. What a great company and an awesome product it offers to front desk staff within dental offices. Thanks so much for the new ideas and resources!!
Mandy Zajac
2017-06-23T21:37:09+0000
We love front office rocks. Laura is a great speaker and has amazing ideas to grow your practice and increase the patient experience and satisfaction.
Nermine Shehata
2017-06-23T17:38:03+0000
Laura has been amazing again!! Highly recommended!
Amanda Marie Sheehan
2017-06-23T16:24:04+0000
I found Front Office Rocks by chance and it has made a great impact, I have learned so much in a very short time! Thank you Laura Hatch for such an amazing tool. THANK YOU!!!
Mayra L Pollock
2017-05-11T01:38:47+0000
I came to the office today and the whole schedule had fallen apart. The staff went into apathy. So I pulled up a Front Office Rocks video and showed them a video from the case acceptance series where Laura is interviewing the doctors. My staff got really pumped up. The schedule somehow filled itself and we ended up having a great day! We train our whole office on these videos and they are very well made and the best part is that the staff can start implementing everything immediately.
Sumbul Naqvi
2017-04-26T22:30:03+0000
I am new to the dental industry and can't thank Front Office Rocks enough for all the wonderful advice they provide in all of their videos. It is helping me get up to speed and be the best receptionist/insurance and treatment coordinator I can. I use many of their suggested forms and documents in my daily routine at our office, and find all of their suggestions for different scenarios super helpful. I highly recommend the training Front Office Rocks provides to any dental office hiring someone, as myself, who is new to the dental world.
Amy Jaswal
2017-04-09T20:36:15+0000
I just attended the Charlotte, NC seminar with my team and it was amazing! So much useful information in one day! I loved how comprehensive it was. I'm excited to integrate the lessons of this seminar into our office on Monday. I would definitely recommend this seminar to others!
Brigette Zebro
2017-04-08T22:40:26+0000
Fun and informative seminar today! We learned a lot and had fun in the process. Thanks for a great day!
Stephanie Harding
2017-04-07T21:09:54+0000
Absolutely fantastic!! Today I attended the Charlotte, NC Front Office Rocks training taught by Laura. I walked away with SO much! Hands down we will continue to use Front Office Rocks in our dental practice. It was also really good to have a training session dedicated solely for front desk. So rare do we have classes and training built around the front desk position that truly understand our role and needs!
Julie Foster Morton
2017-04-07T20:00:53+0000
Great, Front Office Rocks, seminar in Charlotte, NC! Thanks, Laura!
Arden Nelson Jolley
2017-04-07T19:57:31+0000
Laura is very knowledgeable and her energy shows how passionate she is about her career.
Joshua Wyatt
2017-04-04T02:18:45+0000
Michael Blasek
2017-04-03T23:27:38+0000
Thank you Laura for an awesome meeting in Nashville! It was well worth traveling down from Wisconsin for! Our team left feeling empowered, supported and full of great ideas. Thanks!
Katelyn Dunham Plant
2017-03-16T19:59:03+0000
I've learned so much from Laura in this awesome series of videos. They are amazing for training new team members or for team meetings. So convenient (and also entertaining!). Thanks so much for creating this fantastic resource!
Sarah Blair
2017-02-22T03:26:16+0000
Glen Willis
2017-01-19T07:41:35+0000
I attended the Front Office Rocks training in Baltimore representing Victory Dental. We are located in Yorktown, VA. Even though my team was unable to join me, I felt extremely welcomed by everyone. I left with tons of great tools to bring back to my team! #frontofficerocks
Courtney Coltrain
2016-12-03T02:39:06+0000
This was such a good seminar. I learned so much information that I can't wait to implement in our office.
Megan Betancourt
2016-12-02T21:37:02+0000
Rhonda Jordan Norvell
2016-12-02T20:46:21+0000
Thanks for a great day. Learned some great tools to take back to my office. Can't wait to implement them.
Angie Reedinger Carey
2016-12-02T19:31:30+0000
Having a great time at the Front Office Rocks seminar in Baltimore!!
Alyssa Kapotes
2016-12-02T19:26:35+0000
From basic scheduling improvement, to training your team, Front Office Rocks has it covered.
John Steele
2016-11-17T02:38:48+0000
Front Office Rocks joined us in Jacksonville, Florida for our AADOM Northeast Florida Chapter meeting on November 4th. We had over 110 people in attendance. I have received several thank you's for bringing such a very informative presentation to our Front Office team members. The audience was totally engaged throughout the presentation by Laura. If you are looking for a front office training system check Front Office Rocks out, you will be glad you did. #frontofficerocksstarsrock
Teresa Cravey Spence
2016-11-10T02:13:19+0000
Thank you Laura for making the seminar today so great! My team and I are so glad we went because we walked away from today with such valuable information. We can't wait to get back in the office and make a few changes. Thanks!
Barbara Kauffman
2016-11-04T21:37:43+0000
Love, love Front Office Rocks. Wonderful ideas on how to care for our patients.
Cindi Hester Turknett
2016-11-04T15:16:23+0000
It was very clear n esay to understand her speach. Very good tips that will help have better customer service. Strongly recommende it.
Lo Ro Ce
2016-10-28T18:17:33+0000
Angi Yarbrough
2016-09-14T03:21:38+0000
The Front Office Rocks seminar in San Diego today was great. I've been in the dental field 26 years and appreciate when I can learn tips to make my job easier and know that there are others out there like me who go through the same issues. We are not alone!! Laura is great at keeping the audience alert and interactive. I love that she is not above sharing her knowledge with us and the training videos and tips will be used by myself and my team. Can't wait to share what I learned with the team on Monday!! We'll all be Rockstars!!
Tammy Johnson
2016-08-07T03:35:16+0000
Today's seminar was great! Laura went over many things that will help our team!
Teresa Davalos
2016-08-06T23:43:24+0000
I loved the seminar today!! Extremely informative and entertaining!! Laura was full of tips to help production in our office continue to grow.
Sara Christian
2016-08-06T23:40:41+0000
I Took a seminar today, it was great! Laura kept my attention all the time!
Emma Suarez
2016-08-06T23:33:26+0000
I really enjoyed this seminar!!! Got a lot of information!
Amy Schinzel
2016-08-06T22:03:26+0000
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