This course is applicable to all team members to learn and understand the importance of the phone and how creating a customer service culture within your practice will create a higher producing team and happier patients who review, refer and promote your practice. Participants will learn the keys to creating a patient-centric practice that focuses on every aspect of customer service from the first phone call to the reviews from happier, healthier patients. This course will also teach how to project the proper attitude, demonstrate proper phone techniques, and attendees will leave with the tools to succeed.
- Define Your Why
- Clarify Your Purpose
- Analyze the Business Cycle
- Learn Best Practices for Phone Skills & Setting the Tone.