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Step Away From the Drill


In Step Away From the Drill, front-office training pioneer Laura Hatch shows you how to:

  • Use your “why” to drive your practice
  • Learn to communicate like a leader
  • Set clear expectations that get dynamite results
  • Motivate your team to keep hitting your goals

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Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service
Step Away from the Drill details how dentists can communicate with their team more effectively and how to motivate the team by setting clear goals and expectations. Hatch leverages her years of experience building two from-scratch dental practices to deliver real world solutions that work.  Laura walks you through every role in the front office – receptionist, scheduler, treatment coordinator, financial coordinator, and office manager – and provides the insight you need to hire and train well, improve communication, and make customer service a priority in your practice.