Step Away From the Drill


In Step Away From the Drill, front-office training pioneer Laura Hatch shows you how to:

  • Use your “why” to drive your practice
  • Learn to communicate like a leader
  • Set clear expectations that get dynamite results
  • Motivate your team to keep hitting your goals

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Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service
Step Away from the Drill details how dentists can communicate with their team more effectively and how to motivate the team by setting clear goals and expectations. Hatch leverages her years of experience building two from-scratch dental practices to deliver real world solutions that work.  Laura walks you through every role in the front office – receptionist, scheduler, treatment coordinator, financial coordinator, and office manager – and provides the insight you need to hire and train well, improve communication, and make customer service a priority in your practice.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

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Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment


Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura's approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.