ROCKSTAR RESTART PLAN
FOCUS ON WHAT WE KNOW
This is uncharted territory for all of us and there’s still a lot that we don’t know. However, we can take the information that has been released thus far and focus on creating a safe and healthy work enviroment for our team and patients. The below diagram shows the linear steps that every office should take to ensure we are complying with state and federal regulations. We’ve also included downloadable checklists, guides, and new systems to aid in your systems, communication and management.
***Please note that some documents are directly from the ADA, CDC, and our Friends at DEPG***
Click an icon below to jump to a section, or scroll through all the resources listed below.
LATEST COVID UPDATES:
While the Coronavirus (COVID-19) pandemic crisis continues to be a rapidly changing and fluid situation from a public health perspective, many states are now loosening up their mandates, restrictions, and orders, and are gradually allowing dental practices to reopen to elective patient care. We are committed to being a resource for YOU & YOUR TEAM!
Compliance in a Pandemic – Podcast with Vance Taylor and Rita Weaver
At a dental practice level, compliance poses some challenges such as keeping track of various governor’s orders and screening patients. Dental Whale compliance attorney, Rita Weaver, discusses the importance of compliance and having a plan for dental practices reopening post-pandemic. In addition to sharing the latest guidelines and regulations, Rita shares valuable insights around best practices, procedures, and policies for ensuring your practice is safe, compliant, and protected.
Insurance Coverage PPE
Not all insurance companies are approaching the new PPE costs the same. Check here for the latest updates on what different insurance companies are covering and the details surrounding their coverage. Don’t see the insurance company you are looking for? Send us a message
The Clinical team is coming to the front office, what should they be doing?
What is everyone doing with clinical staff coming up to the front area? We have extra computers...
How can I create more structure and systems in the front office?
Question: There was and is a lack of management and direction in the front office. So I am looking...
How do I prevent patients from walking in?
Q: *How to avoid patients walking into the office vs them calling/texting the office to let you...
How many patients do we need to stay healthy and profitable?
Q: How many patients does Front Office Rocks recommend for a healthy 1 doctor & 3 hygienist...
When should we hire back or replace team members?
Q: When should offices replace team members that have left because of child care, or other...
How Do You Handle Patients with COVID Contact?
Q: We had a patient (nurse ) get very upset . We asked the COVID-19 screening questions when she...
Safety First
As we prepare to restart dentistry our top priority is safety for our teams, our patients, and ourselves. Its extremely important that we are following state and federal guidlines for safety and that we have the proper PPE and Sanitation supplies.
Let's create repeatable processes
Now that we’ve established the required PPE needed, let’s talk about systems and processes that keep the office clean.
Team Communication
Your team is going to have questions and this process is going to have a learning curve for everyone. The best thing you can do is communicate clearly and stay in communication with your team. These guides will help.
Patient Communication
Once your team is onboard with the plan to reopen, now it’s time to communicate to your patients about new procedures and hours of operation. There will no longer be a 100% safe certainty but every patient that enters your dental practice should be considered to be a COVID patient. This way your protocols and procedures protect everyone.
While the Coronavirus (COVID-19) pandemic crisis continues to be a rapidly changing and fluid situation from a public health perspective, many states have lifted prior mandates and now allowed elective dental care to resume.
Before you turn a patient away, please review the Memo and Screening Appendix, found here. We have also prepared a brief 20-minute training video to provide more guidance and help facilitate your use of the Appendix. View the video here. The presentation slides are found here.
#Buttsinchairs - Safely
Patients want & need care and this will continue to increase as postponed or patients who were unable to complete dental procedures become critical over time. A Soft Opening will allow the team to adjust to the new normal. There has to be additional time to turn over the room, pre-screen & seat patients as well as donning and doffing PPE.
Opportunity Time
The reason to “soft open” is to provide the best care for our patients and find out how to best implement safety protocols for you and your team. You may have more opportunity time in your schedule and there may not to be a rush for dental appointments right away. However, there are things you and your team can be working on now to get ahead for when business is back to normal.
Consider using a tool like SolutionReach’s text to pay which allows your patients to pay from a secure link on their phone. Using SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount.
Have questions about where to start or how our training will fit your dental office? Schedule a demo with our team below.
PLANS & PRICING
Our prices give you access to the entire library of videos and full-length webinars – not just one category. With over 250 on demand videos, there are training opportunities for the entire team: Receptionist, Scheduling, Treatment Coordinator, Financial Coordinator, and Office Manager. You can ensure continuity in training and focus on the patient experience by including your back office too with Customer Service Training for Hygiene, Assistants and Doctors. In addition to the training modules, you will find resources, documents and policies available for download and customization that you can start using today!
Monthly Membership
$224 /month
Annual Membership
$2,250 /yr
What’s Included:
No long term contracts
Up to 20 Student training accounts
24-hour access to platform
Mobile friendly platform (iPhone, iPad, tablet)
Mastery Level course tracks to create experts
Live interactive webinars with expert guests
Searchable platform to find answers fast
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Templates, Policies, Tips Sheets and more
Have a multi-location practice or a network of offices, reach out to us to discuss our corporate pricing options. Whatever your needs may be, we have a solution for you.
Monthly Membership
$224 /month
Annual Membership
$2,250 /yr
With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.
