ROCKSTAR RESTART PLAN

FOCUS ON WHAT WE KNOW

This is uncharted territory for all of us and there’s still a lot that we don’t know. However, we can take the information that has been released thus far and focus on creating a safe and healthy work enviroment for our team and patients. The below diagram shows the linear steps that every office should take to ensure we are complying with state and federal regulations. We’ve also included downloadable checklists, guides, and new systems to aid in your systems, communication and management.

***Please note that some documents are directly from the ADA, CDC, and our Friends at DEPG***

 

Click an icon below to jump to a section, or scroll through all the resources listed below. 

Who’s Covering PPE?

Insurance Coverage PPE
Not all insurance companies are approaching the new PPE costs the same. Check here for the latest updates from Colleen Huff on what different insurance companies are covering and the details surrounding their coverage. Don’t see the insurance company you are looking for? Send us a message

Safety First

As we prepare to restart dentistry our top priority is safety for our teams, our patients, and ourselves.  Its extremely important that we are following state and federal guidlines for safety and that we have the proper PPE and Sanitation supplies. 

Let's create repeatable processes

Now that we’ve established the required PPE needed, let’s talk about systems and processes that keep the office clean. 

Team Communication

Your team is going to have questions and this process is going to have a learning curve for everyone. The best thing you can do is communicate clearly and stay in communication with your team. These guides will help. 

Patient Communication

Once your team is onboard with the plan to reopen, now it’s time to communicate to your patients about new procedures and hours of operation. There will no longer be a 100% safe certainty but every patient that enters your dental practice should be considered to be a COVID patient. This way your protocols and procedures protect everyone.

While the Coronavirus (COVID-19) pandemic crisis continues to be a rapidly changing and fluid situation from a public health perspective, many states have lifted prior mandates and now allowed elective dental care to resume.

Before you turn a patient away, please review the Memo and Screening Appendix, found here. We have also prepared a brief 20-minute training video to provide more guidance and help facilitate your use of the Appendix. View the video here. The presentation slides are found here.

#Buttsinchairs - Safely

Patients want & need care and this will continue to increase as postponed or patients who were unable to complete dental procedures become critical over time. A Soft Opening will allow the team to adjust to the new normal. There has to be additional time to turn over the room, pre-screen & seat patients as well as donning and doffing PPE. 

Opportunity Time

The reason to “soft open” is to provide the best care for our patients and find out how to best implement safety protocols for you and your team. You may have more opportunity time in your schedule and there may not to be a rush for dental appointments right away. However, there are things you and your team can be working on now to get ahead for when business is back to normal. 

Consider using a tool like SolutionReach’s text to pay which allows your patients to pay from a secure link on their phone. Using SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount. 

Have questions about where to start or how our training will fit your dental office?  Schedule a demo with our team below.

PLANS & PRICING


Our prices give you access to the entire library of videos and full-length webinars – not just one category. With over 250 on demand videos, there are training opportunities for the entire team: Receptionist, Scheduling, Treatment Coordinator, Financial Coordinator, and Office Manager. You can ensure continuity in training and focus on the patient experience by including your back office too with Customer Service Training for Hygiene, Assistants and Doctors. In addition to the training modules, you will find resources, documents and policies available for download and customization that you can start using today!

Monthly Membership

$224 /month

Annual Membership

$2,250 /yr

What’s Included:

l

No long term contracts

Up to 20 Student training accounts

24-hour access to platform

Mobile friendly platform (iPhone, iPad, tablet)

Mastery Level course tracks to create experts

Live interactive webinars with expert guests

Searchable platform to find answers fast

w

Ask Laura & LiveChat for real-time answers

AGD PACE CE 50+ hours and growing

Templates, Policies, Tips Sheets and more

Have a multi-location practice or a network of offices, reach out to us to discuss our corporate pricing options. Whatever your needs may be, we have a solution for you.

Monthly Membership

$224 /month

Annual Membership

$2,250 /yr

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Attitudes, Barriers and Conversations – Discover the keys that bring your patients to YES! Empower yourself and your team to understand… 

Learn More

Our patients’ attitudes towards us are based on their entire experience. Maximize the value of every patient that walks through your door by learning…

Learn More

2020 has forced business owners to pivot and adapt.  Join us live! All sessions are recorded and you will have additional access to the replay after the event.

Learn More

Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.