Question: Should I hire an outside agency to collect installment plans?
Is it worth having an outside agency handle installment payment from patients even though I have to pay them?
ANSWER: Again, it is so much smarter to have an outside company handle the installment payments with the patient, rather than trying to do it in-office. The dental front office team is not trained in, nor do they want to be a collections department.[mepr-show if=”loggedout”][/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”] The patients many times have issues with their payments, such as a change of credit card or low balances in their accounts and then the front office team is spending time and energy tracking the patients down to try to get it straightened out. Finally, if a person has to make decisions of which balances they are going to pay if they have to prioritize, they are going to put a finance company much higher than their dental office. You will be the last to get paid.[/mepr-active]
To learn more about handling installment payments in your dental practice, watch these training videos! [wpcourse course=”4″ module=”3″ module_desc=”true” /]