Handling Dental Staff Issues Before They Get Out of Hand

Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to keep the peace on the team and to nip team members’ disagreements in the bud before they get out of hand. Nothing should stand in the way of excellent...

Is Your Answering Machine Message Keeping New Dental Patients Away?

Like most dentists and dental teams, you understand the importance of bringing in new patients, and you know why the phones are the most vital connection to acquiring those new patients. That’s why my Front Office Rocks training offers so much concrete information on...

Put Yourself in Their (Your Dental Patients’) Shoes

Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...

Turning a Compliment into a Referral or a Review

If your office is offering the best dental care and amazing customer service, then you are hearing compliments from your patients each and every day. The question is, are you making the most of those compliments? Many times, offices miss the opportunity to turn a...